Tap Growth ai is hiring: UX Design Researcher in South San Francisco

🌟 We're Hiring: UX Design Researcher! 🌟

We are seeking to hire an UX Design Researcher in South San Francisco, CA.

📍 Location: South San Francisco, CA

⏰ Work Mode: Work From Office

💼 Role: UX Design Researcher

Pay Scale: $90, 480 – $143, 866 (Dependent on Experience)

What You'll Do

• This role will be responsible for supporting the Experience Design Director in planning and conducting end-to-end customer experience research across the prioritized Experience Operations roadmap.
• By employing best practices in Design Thinking, Service Design, and Human Centered Design methodologies, the UX Design Researcher will be expected to present research findings at multiple levels within the organization.
• These findings will include the analysis of qualitative data and metrics to identify current state customer experiences, gaps, opportunities in experiences, and recommendations for competitive brand experiences across the portfolio.
• Further, the UX Design Researcher is expected to work closely with the CX Researcher, Sr Business Analyst, Data Analytics Analyst, and Studio Designers to support transformational opportunities within the patient, customer, and employee experience.
• This is a varied role that is key to the effective delivery of UX analysis that will drive the experience designs that underpin the strategic transformation of our brands.

What We're Looking For

• Bachelor’s degree required, preferably in a research-related field such as Human-Centered Design, Human Factors, Information Design, Integrated Design, Psychology, Human-Computer Interaction, Interaction Design, Service Design or a related discipline.
• At least 6 to 8 years of related working experience in CX or UX Research disciplines.
• Also, tangible and credible experience working within a human-centered design practice service design or CX/UX insights team.
• A strong foundation in qualitative research, complemented by familiarity with quantitative methods and data analysis—or proficiency in Mixed Methods UX Research—is highly preferred.
• Excellent written and verbal communication skills, with high attention to detail.

Ready to shape exceptional user experiences? 🚀 Apply now and let's innovate together!