Piercing Studio Nurse Job at Rowan in Gainesville

Overview

At Rowan, we are all about making ear piercing experiences a celebration full of joy. Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party!

About This Role:

Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your nursing skills and expertise to perform piercings with care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes – essential skills that make Rowan’s signature clinical ear piercing services a true delight. Your role is about building trust and excitement, turning each piercing into a fun and memorable milestone.

Responsibilities

Customer Service:

• Create magical and memorable customer experiences by combining clinical care with a celebratory atmosphere during each piercing session.
• Ensure customer safety and comfort and smooth flow of customer care.
• Provide confident, clear, and professional communication with clients throughout their piercing experience.
• Create a comforting atmosphere for customers, easing concerns to ensure a relaxed and confident piercing experience.
• Educate customers on aftercare, promoting Rowan's After Care to support healing.
• Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice.
• Actively monitor the customer experience, quickly addressing and resolving issues to maintain Rowan's clinical piercing standards.
• Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring surfaces, instruments, and supplies are clean and properly sanitized.
• Use expertise in skin care and infection control to provide professional and personalized piercing services.

Studio Support:

• Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere.
• Flexibility to fill shifts as needed.
• May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions.
• Stay attentive to anything that could impact the customer experience, and quickly report issues to management while collaborating to resolve them.

Inventory and Supplies:

• Ensure all piercing stations are stocked with necessary supplies and ready for any customer needs.
• Ensure the safety and cleanliness of our services by sterilizing jewelry and piercing instruments.

Studio Operations:

• Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience.

Sales:

• Support key studio metrics, including revenue growth, efficiency in piercing services, increasing average order value, and boosting sales.
• Educate customers on Rowan After Care and the benefits of bringing home an extra pair of hypoallergenic jewelry to promote healing.

Reporting and Communication:

• Address and escalate operational concerns promptly, ensuring clear communication with management and team members to implement solutions efficiently.

Qualifications

• Required Certifications: Active RN or LPN/LVN License.
• Professional and engaging customer care approach.
• Warm, friendly, team player with an entrepreneurial spirit.
• Excited to create celebratory, memorable experiences for our customers.
• Skilled in providing both technical and non-technical information to customers and community members.
• Interest in working in a retail environment with sales goals.
• Obessive attention to detail.
• Availability to work a flexible schedule, including peak times such as holidays and weekends.
• Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus.
• Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.

Nurse Benefits + Perks

• Compensation: $24 per hour + 100% of earned tips
• Nurses typically earn an additional $25 per hour in tips once fully trained. Tips aren’t guaranteed and can vary by location.
• Paid accrued Vacation and Sick Time for full-time employees.
• Medical/Dental/Vision Health Plans for full-time employees.
• Employee Assistance Program (EAP) Resources.
• 401k and Roth IRA Plans.
• Generous employee discounts on our products and services.
• Team Member Referral Bonus plan for Studio positions.

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About Us

Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US provide an alternative to standard mall piercing. We believe every ear piercing is a milestone and should be celebrated. We believe in “Piercing for All”.

Important note: Rowan believes in teamwork, collaboration, and diversity. We commit to staying true to these values as we grow. In a remote setting, interviewing may include phone interviews, virtual on-site interviews, and on-the-job mock cases. We are an equal opportunity employer and encourage everyone to apply. Rowans equal opportunity statement covers protected characteristics as per federal, state, and local laws.