Monroe Tractor is hiring: Service Writer in City of Binghamton

Monroe Tractor is a well‑known, family‑owned construction and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations across New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best‑in‑class sales and support to over 15,000 hardworking customers.

The Service Writer position is ideal for someone who excels in customer service and problem solving. As an intermediary between customers and branch staff, you will help ensure efficient and accurate repair order processing and maintain high customer satisfaction.

Pay Range: $19.00 – $28.00 per hour

Competitive benefits include:

• Paid time off policy
• Short/Long Term Disability coverage
• Annual reviews and incentive bonus opportunity
• Family‑owned, supportive work environment

Qualifications

• High school diploma or equivalent
• One or more years experience in a Service Writer or service/parts department
• ity with agricultural and/or construction equipment (plus)
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Self‑starter with strong organizational skills and attention to detail
• Comfortable dealing with the public
• Strong team player
• Able to lift 25 pounds

Responsibilities

• Review and maintain all repair orders for accuracy and completeness
• Process parts requisitions, parts invoices, material invoices, and outside labor invoices for proper accounting
• Assist in scheduling of service work
• Keep the service manager informed of all work orders
• Assist with warranties
• Act as the intermediary between parts and service, serving as technician lead contact for parts
• Ensure every customer is satisfied with the products and service

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.