UX, Service Designer Job at Jobs via Dice in Atlanta

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About The Role

We're seeking a Staff Service Designer to lead strategic design initiatives focused on enhancing the mid-market customer experience. This is a high-impact role requiring deep service design expertise, cross-functional collaboration, and the ability to influence senior leadership.

Job Title: UX Service Designer

Duration: 1-Year W2 Contract

Hybrid: Downtown Atlanta, GA

Top Skills - Must Have

• Service Design Expertise - Proven experience leading complex service design initiatives.
• Cross-Functional Facilitation - Skilled in presenting and co-creating with diverse teams and leadership levels.
• Design Tools - Proficiency in Miro, FigJam, or similar platforms.

Responsibilities

• Lead service design strategy for high-touch services including customer health monitoring, proactive guidance, and retention/renewal.
• Synthesize research, stakeholder input, and data to craft future-state customer success journeys.
• Develop service blueprints, ecosystem maps, and strategic frameworks to align cross‑functional teams.
• Partner with senior leadership to shape long‑term roadmaps for Customer Success operations and technology.
• Establish service design principles and playbooks for scalable, consistent experiences.

Skills & Experience

• 7+ years of service design experience, with a focus on strategic, large‑scale challenges.
• Expertise in Mid‑Market segment design and customer success environments.
• Strong understanding of CRM platforms; Salesforce experience is a major plus.
• Systems thinker with the ability to connect customer experience, business processes, and technology.
• Exceptional storytelling and leadership skills to drive alignment and inspire action.

Education

• Bachelor's or Master’s degree in Design, HCI, Business, Engineering, or related field (or equivalent experience).

Project Focus

• Design onboarding and experience journeys for mid‑market QuickBooks customers.
• Balance design craft with facilitation and co‑creation across global teams.
• Create visual artifacts (blueprints, journey maps, prototypes) using FigJam, Miro, or Mural.
• Collaborate with senior leaders and stakeholders across product, engineering, and operations.

Pay and Benefits

The pay range for this position is $55.00 - $65.00/hr.

Benefits (subject to change and eligibility) include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan with pre‑tax and Roth contributions; Life Insurance (Voluntary Life & AD&D); Short and long‑term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation, or Sick Leave).

Workplace Type

This is a hybrid position in Atlanta, GA.

Application Deadline

This position is anticipated to close on Oct 28, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

TEKsystems is an Allegis Group company.

EEO Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.