Capital One
Content Writer, Senior Associate | C&O Associate Insight and Media Team
Capital One, Mc Lean, Virginia, us, 22107
Content Writer, Senior Associate | C&O Associate Insight and Media Team
About Retail Bank
We’re doing amazing things across Retail Bank and continue to make progress on Making Banking Surprisingly Easy. We’re offering our customers stress‑free products of everyday banking (360 is everywhere), creating a differentiated digital experience (top‑rated app, amazing Ambassador tools), progressing on our location strategy (we now have 63 Cafés open across the country), our Ambassadors are delivering our brand experience across the footprint regardless of whether a customer is in a Branch or Café (they’re here to assist and support our customers and communities—NOT sell), and we’re telling our story to the nation (Jeremy is a household name). About The Team
We, the Associate Insight and Media (AIM) Team, provide simple, compelling, engaging communications and multimedia experiences, as well as resources empowering our Branch and Café Ambassadors with the knowledge they need to help our customers succeed—all in the spirit of collaboration, style, grace, and fun! With dedication to the Ambassador, creation of a consistent and legendary customer experience, well‑managed curation, and inclusive sharing of knowledge, we help Ambassadors feel supported, connected and included. About The Role
As a Sr. Content Writer, you’ll be part of a smart, creative and talented team responsible for crafting and writing effective communications that inform, compel and deliver excellence to our Ambassadors and associates. You’ll play a key role in the formal copywriting, drafting and formatting of communications impacting bank operations and Ambassadors’ day‑to‑day, along with the bank’s bottom line. You’ll be at the forefront in this position, contributing immediately through copywriting, while strengthening collaboration and influencing best practices. You have a keen eye and discernment as to what to say and how to say it. You’re a natural editor and journalist, noticing grammatical errors and making recommendations. You juggle multiple tasks masterfully while delivering great results, with foresight to anticipate problems. You take pride in your work and strive for excellence. You’re able to communicate across different audiences and influence stakeholders. You’re no stranger to editorial style guidelines, obsessed with accuracy and brand voice. You’re digitally savvy and constantly learning new applications. You’re a team player in a fast‑paced production environment. You plan ahead and adapt quickly to change. You have writing game with at least 3‑5 samples for internal review. Your day‑to‑day may look like: Executing operational communications processes to ensure well‑managed, high‑quality, on‑brand content. Writing operational procedures, communications, intranet articles/stories and/or video content. Partnering with project clients, intent owners, Legal, Risk, and Compliance. Participating in on‑call schedule for urgent communication support. Submitting copy/content to publish in newsletters, intranet posts and/or Pinpoint pages. Participating in regular team meetings for information and assignments. Managing assigned START intakes and approving process. Promoting the associate experience with timely responses to feedback. Collaborating with Well‑Managed Process Owner on process improvement. Building connections with broader C&O/Retail Bank and enterprise‑wide comms communities. Supporting miscellaneous copy content needs. Basic Qualifications: High School Diploma, GED, or Equivalent Certification. At least 3 years of experience in short and long‑form writing for digital channels. At least 1 year of experience with Google Workspace. Preferred Qualifications: Bachelor's in English, Marketing, Journalism, Communications. 4+ years of marketing copywriting, technical writing, or creative writing experience. 4+ years of writing experience in a retail or banking environment. 1+ year of experience working with Agile methodologies. 1+ year of experience formatting and laying out online articles. 1+ year of experience writing external or learning content. 6+ months Chariot experience or another CMS. 6+ months process documentation experience. Strong written and verbal communication skills. Solid judgment and associate‑first focus. Strong attention to detail and organizational skills. Inclination for problem solving. Ability to manage multiple priorities and deadlines in a fast‑paced environment. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com. Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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About Retail Bank
We’re doing amazing things across Retail Bank and continue to make progress on Making Banking Surprisingly Easy. We’re offering our customers stress‑free products of everyday banking (360 is everywhere), creating a differentiated digital experience (top‑rated app, amazing Ambassador tools), progressing on our location strategy (we now have 63 Cafés open across the country), our Ambassadors are delivering our brand experience across the footprint regardless of whether a customer is in a Branch or Café (they’re here to assist and support our customers and communities—NOT sell), and we’re telling our story to the nation (Jeremy is a household name). About The Team
We, the Associate Insight and Media (AIM) Team, provide simple, compelling, engaging communications and multimedia experiences, as well as resources empowering our Branch and Café Ambassadors with the knowledge they need to help our customers succeed—all in the spirit of collaboration, style, grace, and fun! With dedication to the Ambassador, creation of a consistent and legendary customer experience, well‑managed curation, and inclusive sharing of knowledge, we help Ambassadors feel supported, connected and included. About The Role
As a Sr. Content Writer, you’ll be part of a smart, creative and talented team responsible for crafting and writing effective communications that inform, compel and deliver excellence to our Ambassadors and associates. You’ll play a key role in the formal copywriting, drafting and formatting of communications impacting bank operations and Ambassadors’ day‑to‑day, along with the bank’s bottom line. You’ll be at the forefront in this position, contributing immediately through copywriting, while strengthening collaboration and influencing best practices. You have a keen eye and discernment as to what to say and how to say it. You’re a natural editor and journalist, noticing grammatical errors and making recommendations. You juggle multiple tasks masterfully while delivering great results, with foresight to anticipate problems. You take pride in your work and strive for excellence. You’re able to communicate across different audiences and influence stakeholders. You’re no stranger to editorial style guidelines, obsessed with accuracy and brand voice. You’re digitally savvy and constantly learning new applications. You’re a team player in a fast‑paced production environment. You plan ahead and adapt quickly to change. You have writing game with at least 3‑5 samples for internal review. Your day‑to‑day may look like: Executing operational communications processes to ensure well‑managed, high‑quality, on‑brand content. Writing operational procedures, communications, intranet articles/stories and/or video content. Partnering with project clients, intent owners, Legal, Risk, and Compliance. Participating in on‑call schedule for urgent communication support. Submitting copy/content to publish in newsletters, intranet posts and/or Pinpoint pages. Participating in regular team meetings for information and assignments. Managing assigned START intakes and approving process. Promoting the associate experience with timely responses to feedback. Collaborating with Well‑Managed Process Owner on process improvement. Building connections with broader C&O/Retail Bank and enterprise‑wide comms communities. Supporting miscellaneous copy content needs. Basic Qualifications: High School Diploma, GED, or Equivalent Certification. At least 3 years of experience in short and long‑form writing for digital channels. At least 1 year of experience with Google Workspace. Preferred Qualifications: Bachelor's in English, Marketing, Journalism, Communications. 4+ years of marketing copywriting, technical writing, or creative writing experience. 4+ years of writing experience in a retail or banking environment. 1+ year of experience working with Agile methodologies. 1+ year of experience formatting and laying out online articles. 1+ year of experience writing external or learning content. 6+ months Chariot experience or another CMS. 6+ months process documentation experience. Strong written and verbal communication skills. Solid judgment and associate‑first focus. Strong attention to detail and organizational skills. Inclination for problem solving. Ability to manage multiple priorities and deadlines in a fast‑paced environment. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com. Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
#J-18808-Ljbffr