Encore
Event Technician (Part Time), Audio Visual - Providence Marriott Downtown
Encore, Providence, Rhode Island, us, 02912
Position Overview
A Technician is responsible for the set up and operation of basic/small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Ensure a flawlessly executed event through accurate and timely set up, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Strive to exceed the expectations and needs of internal and external customers.
Maintain a positive relationship with all clients through effective communication.
Meet with guests on site to ensure that their needs are met and that the equipment set up is working properly.
Monitor events and check in on customers throughout the day.
Understand and foster the hotel/client relationship.
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem‑solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
Use the equipment sheets to determine the equipment scheduled for set up and for strike. Interact with other staff and outside vendors for equipment.
Increase revenue by utilizing floor up‑selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator, as needed.
Job Qualifications
High School Diploma required. Associate’s degree is preferred.
Internal applicants must meet/completely finish all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Review the requirements here: https://tinyurl.com/yarnwvk7
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
1 year of customer service or hospitality experience is preferred.
1 year of audio-visual experience or equivalent in an educational environment is preferred.
A valid driver’s license is required for team members that may operate Company vehicles.
Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Instills Trust
Safety Conscious
Drive Results
Action Oriented
See The Big Picture
Tech Savvy
Value People
Communicates Effectively
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying and pasting this URL Link https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx.
Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.
Sitting: 2-3 Hours
Standing: 4-5 Hours
Walking: 4-5 HoursStooping: 2-3 Hours
Crawling: 2-3 Hours
Kneeling: 2-3 Hours
Bending: 2-3 Hours
Reaching (above your head): 2-3 Hours
Climbing: 0-1 Hours
Grasping: 4-5 Hours
Lifting Requirements
0-15 lbs: Continuously
16-50 lbs: Frequently
51-100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0-15 lbs: Continuously
16-50 lbs: Frequently
51-100 lbs: Occasionally
Over 100 lbs: Never
Auditory / Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing / Pulling Requirements
0-15 lbs: Continuously
16-50 lbs: Frequently
51-100 lbs: Frequently
Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance.
Work Environment
Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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Key Job Responsibilities
Ensure a flawlessly executed event through accurate and timely set up, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Strive to exceed the expectations and needs of internal and external customers.
Maintain a positive relationship with all clients through effective communication.
Meet with guests on site to ensure that their needs are met and that the equipment set up is working properly.
Monitor events and check in on customers throughout the day.
Understand and foster the hotel/client relationship.
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem‑solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
Use the equipment sheets to determine the equipment scheduled for set up and for strike. Interact with other staff and outside vendors for equipment.
Increase revenue by utilizing floor up‑selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator, as needed.
Job Qualifications
High School Diploma required. Associate’s degree is preferred.
Internal applicants must meet/completely finish all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Review the requirements here: https://tinyurl.com/yarnwvk7
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
1 year of customer service or hospitality experience is preferred.
1 year of audio-visual experience or equivalent in an educational environment is preferred.
A valid driver’s license is required for team members that may operate Company vehicles.
Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Instills Trust
Safety Conscious
Drive Results
Action Oriented
See The Big Picture
Tech Savvy
Value People
Communicates Effectively
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying and pasting this URL Link https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx.
Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.
Sitting: 2-3 Hours
Standing: 4-5 Hours
Walking: 4-5 HoursStooping: 2-3 Hours
Crawling: 2-3 Hours
Kneeling: 2-3 Hours
Bending: 2-3 Hours
Reaching (above your head): 2-3 Hours
Climbing: 0-1 Hours
Grasping: 4-5 Hours
Lifting Requirements
0-15 lbs: Continuously
16-50 lbs: Frequently
51-100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0-15 lbs: Continuously
16-50 lbs: Frequently
51-100 lbs: Occasionally
Over 100 lbs: Never
Auditory / Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing / Pulling Requirements
0-15 lbs: Continuously
16-50 lbs: Frequently
51-100 lbs: Frequently
Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance.
Work Environment
Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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