Lee County
911 Call taker/ Dispatcher (Emergency Communications Specialist, Trainee)
Lee County, Fort Myers, Florida, United States, 33916
Are you ready to make a difference in your community? We’re seeking dedicated individuals to join our Division of Emergency Communications within the Department of Public Safety. As an Emergency Communications Specialist, you’ll play a vital role in emergency response coordination.
Responsibilities
Emergency Assistance Coordination
Efficiently receive and promptly process emergency assistance requests.
Facilitate seamless communication of critical information to emergency response agencies, expediting swift action.
Cutting-Edge Equipment Operation
Excel in operating cutting-edge communications equipment and technology.
Execute authorized techniques and procedures flawlessly and seamlessly.
Collaborate with a Dynamic Team
Work closely with fellow dispatchers and call takers.
Contribute to a supportive team dedicated to saving lives daily!
Dispatch Operations
Receive and process 9-1-1, emergency, and non-emergency calls for service.
Dispatch Fire, Police, and EMS personnel and equipment on both routine and emergency calls utilizing a CAD system and radio consoles.
Monitors system status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure responder safety.
Provides operational support for fire, police, and medical operations; facilitates outside agency assistance and mutual aid requests.
Provides quality customer service to co‑workers, customers, citizens, and the public safety community.
Qualifications
Education
– Graduation from high school or equivalent (GED).
Experience
– At least six months of experience in telecommunications, call center environment, or a closely related high‑volume/high‑stress customer service field.
Certifications
– Must pass all required licenses and certifications (including Emergency Medical Dispatch, Emergency Fire Dispatch, and Emergency Police Dispatch via the International Academies of Emergency Dispatch), CPR, and Florida DOH 911 Public Safety Telecommunicator certification. All department‑funded and completed within the first year of employment.
Background Check
– Required CJIS background check and maintenance of CJIS clearance during probationary and continued employment.
Typing Speed
– Preferred typing speed of 40 words per minute.
Shift Availability
– Must be willing to work 12‑hour shifts, including overnights, nights, days, weekends, and holidays.
Skills
– Strong verbal and written communication, map reading and geographical knowledge of Lee County, understanding of 911 systems, EMS, police, and fire procedures, keyboard proficiency, adaptability, crisis management, active listening, empathy, and patience.
Benefits
Competitive Compensation
– Start at $20.00 per hour, with increases after completing training phases.
Career Growth
– Opportunities for advancement within the department, including pathways to Qualified Dispatcher, Certified Training Officer, and Supervisor.
Community Impact
– Direct contribution to public safety and emergency response efforts.
Stress Management
– Supportive work environment, peer support, and extensive employee assistance programs.
Comprehensive Training
– Extensive training in call‑taking, radio operation, and emergency dispatch procedures.
Amazing Benefits
– Lee County Board of County Commissioners offers a competitive and comprehensive benefits plan. Additional benefits include tuition assistance, paid holidays, generous paid time off, sick pool, and more.
Training and Policy Adherence
All candidates shall complete all phases of training, including call‑taking and Fire/EMS/Police radio training.
Candidates must learn and follow policies and procedures set forth by Lee County and the Public Safety Division of Emergency Communications.
Licensing and certifications required per departmental policy, varying by jurisdiction and agency.
#J-18808-Ljbffr
Responsibilities
Emergency Assistance Coordination
Efficiently receive and promptly process emergency assistance requests.
Facilitate seamless communication of critical information to emergency response agencies, expediting swift action.
Cutting-Edge Equipment Operation
Excel in operating cutting-edge communications equipment and technology.
Execute authorized techniques and procedures flawlessly and seamlessly.
Collaborate with a Dynamic Team
Work closely with fellow dispatchers and call takers.
Contribute to a supportive team dedicated to saving lives daily!
Dispatch Operations
Receive and process 9-1-1, emergency, and non-emergency calls for service.
Dispatch Fire, Police, and EMS personnel and equipment on both routine and emergency calls utilizing a CAD system and radio consoles.
Monitors system status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure responder safety.
Provides operational support for fire, police, and medical operations; facilitates outside agency assistance and mutual aid requests.
Provides quality customer service to co‑workers, customers, citizens, and the public safety community.
Qualifications
Education
– Graduation from high school or equivalent (GED).
Experience
– At least six months of experience in telecommunications, call center environment, or a closely related high‑volume/high‑stress customer service field.
Certifications
– Must pass all required licenses and certifications (including Emergency Medical Dispatch, Emergency Fire Dispatch, and Emergency Police Dispatch via the International Academies of Emergency Dispatch), CPR, and Florida DOH 911 Public Safety Telecommunicator certification. All department‑funded and completed within the first year of employment.
Background Check
– Required CJIS background check and maintenance of CJIS clearance during probationary and continued employment.
Typing Speed
– Preferred typing speed of 40 words per minute.
Shift Availability
– Must be willing to work 12‑hour shifts, including overnights, nights, days, weekends, and holidays.
Skills
– Strong verbal and written communication, map reading and geographical knowledge of Lee County, understanding of 911 systems, EMS, police, and fire procedures, keyboard proficiency, adaptability, crisis management, active listening, empathy, and patience.
Benefits
Competitive Compensation
– Start at $20.00 per hour, with increases after completing training phases.
Career Growth
– Opportunities for advancement within the department, including pathways to Qualified Dispatcher, Certified Training Officer, and Supervisor.
Community Impact
– Direct contribution to public safety and emergency response efforts.
Stress Management
– Supportive work environment, peer support, and extensive employee assistance programs.
Comprehensive Training
– Extensive training in call‑taking, radio operation, and emergency dispatch procedures.
Amazing Benefits
– Lee County Board of County Commissioners offers a competitive and comprehensive benefits plan. Additional benefits include tuition assistance, paid holidays, generous paid time off, sick pool, and more.
Training and Policy Adherence
All candidates shall complete all phases of training, including call‑taking and Fire/EMS/Police radio training.
Candidates must learn and follow policies and procedures set forth by Lee County and the Public Safety Division of Emergency Communications.
Licensing and certifications required per departmental policy, varying by jurisdiction and agency.
#J-18808-Ljbffr