Glenn Heights, Texas
Job Summary
Responsible for answering all in-coming emergency 9-1-1 calls and assisting police, firefighters, paramedics, and animal control officers in their daily tasks. Also responsible for answering incoming administrative lines.
Responsibilities
Answers multi-line telephone system, prioritizes and reports all incoming 911, emergency and non-emergency calls.
Dispatches animal services officers, police officers, firefighters, and ambulance services to calls for service.
Evaluates information to determine jurisdiction, equipment, and personnel to be dispatched.
Documents all activity, location, and status in the computer aided dispatch system for all emergency personnel.
Confirms warrants for internal and external agencies.
Ensures dispatch of officer requests for back-up or traffic-related assistance, etc.
Provides pre-arrival instructions for emergency medical calls and relays vital information to hospital emergency rooms when necessary.
Maintains the accurate status of each officer on patrol, firefighters, EMS and animal services personnel, including times in and out of service and locations.
Inputs and monitors teletype information from burglary reports, protective orders, and missing person reports from applicable regional, state, and national databases, monitors outstanding warrants and relays information to appropriate officer.
Obtains a variety of information for officers and/or applicable external police agencies, which may include driver’s license information, criminal histories, property information, and/or other related information.
Prepares offense/incident reports and maintain various files.
Minimum Qualifications
High school diploma or GED equivalent, and
One (1) years’ experience dealing with the public, and One (1) year's prior experience as a public safety dispatcher preferred, or
Any equivalent combination of education and experience sufficient to successfully perform the essential functions of the position.
Knowledge, Skills and Abilities
Proficient skills to read and interpret maps, charts, and graphic material in print and/or computer format
Proficient ability to perform under stress in emergency and critical situations, work without direct supervision and change from one task to another without loss of efficiency and composure
Proficient knowledge of major streets, public buildings, plants, and the general geographic layout of the City of Glenn Heights
Proficient abilities in problem solving, conflict management and customer relations techniques
Proficient skills in Microsoft Office Suite including Excel, Word, and PowerPoint
Ability to develop and maintain a positive working relationship with staff, fellow employees, elected officials, supervisors, citizens, business, and community groups
Ability to maintain confidentiality when working with sensitive information and to comply with all record retention laws
Proficient skills to communicate clearly and concisely in English, both orally and in writing
Comprehensive understanding of all City safety rules and operating procedures
Ability to maintain proficiency and knowledge of current and/or new regulations/legislation within areas of responsibility
Licenses and Certifications
Must have a valid Class “C” Driver’s License prior to employment (must obtain Texas Class “C” driver’s license within 30 days of hire per state law)
Must obtain a Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) within 6 months of employment.
Must have no felony convictions
Must have no convictions of Class A or Class B misdemeanors within the last five years
Must not be on probation for any criminal offense above the grade of a Class C misdemeanor
Must not have convictions for any family violence offense
Must not have convictions for DWI in the past ten (10) years
Cannot be on suspension for a breath test refusal
Must not have been prohibited by state or federal law from possessing firearms or ammunition
Must not have been prohibited by state or federal law from operating a motor vehicle within the past twenty-four (24) months
Must not be currently under indictment for any criminal offense
Must not have convictions for crimes involving moral turpitude
Work Environment/Physical Requirements The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent works in a typical office environment with little or no exposure to unpleasant environmental conditions or hazards. May require lifting to 25 pounds and includes repetitive actions while sitting or standing. May require sitting and working at a computer for extended periods of time
Must be available to work nights, weekends and/or holidays as assigned.
Preferences
Bilingual in English and Spanish
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Responsibilities
Answers multi-line telephone system, prioritizes and reports all incoming 911, emergency and non-emergency calls.
Dispatches animal services officers, police officers, firefighters, and ambulance services to calls for service.
Evaluates information to determine jurisdiction, equipment, and personnel to be dispatched.
Documents all activity, location, and status in the computer aided dispatch system for all emergency personnel.
Confirms warrants for internal and external agencies.
Ensures dispatch of officer requests for back-up or traffic-related assistance, etc.
Provides pre-arrival instructions for emergency medical calls and relays vital information to hospital emergency rooms when necessary.
Maintains the accurate status of each officer on patrol, firefighters, EMS and animal services personnel, including times in and out of service and locations.
Inputs and monitors teletype information from burglary reports, protective orders, and missing person reports from applicable regional, state, and national databases, monitors outstanding warrants and relays information to appropriate officer.
Obtains a variety of information for officers and/or applicable external police agencies, which may include driver’s license information, criminal histories, property information, and/or other related information.
Prepares offense/incident reports and maintain various files.
Minimum Qualifications
High school diploma or GED equivalent, and
One (1) years’ experience dealing with the public, and One (1) year's prior experience as a public safety dispatcher preferred, or
Any equivalent combination of education and experience sufficient to successfully perform the essential functions of the position.
Knowledge, Skills and Abilities
Proficient skills to read and interpret maps, charts, and graphic material in print and/or computer format
Proficient ability to perform under stress in emergency and critical situations, work without direct supervision and change from one task to another without loss of efficiency and composure
Proficient knowledge of major streets, public buildings, plants, and the general geographic layout of the City of Glenn Heights
Proficient abilities in problem solving, conflict management and customer relations techniques
Proficient skills in Microsoft Office Suite including Excel, Word, and PowerPoint
Ability to develop and maintain a positive working relationship with staff, fellow employees, elected officials, supervisors, citizens, business, and community groups
Ability to maintain confidentiality when working with sensitive information and to comply with all record retention laws
Proficient skills to communicate clearly and concisely in English, both orally and in writing
Comprehensive understanding of all City safety rules and operating procedures
Ability to maintain proficiency and knowledge of current and/or new regulations/legislation within areas of responsibility
Licenses and Certifications
Must have a valid Class “C” Driver’s License prior to employment (must obtain Texas Class “C” driver’s license within 30 days of hire per state law)
Must obtain a Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) within 6 months of employment.
Must have no felony convictions
Must have no convictions of Class A or Class B misdemeanors within the last five years
Must not be on probation for any criminal offense above the grade of a Class C misdemeanor
Must not have convictions for any family violence offense
Must not have convictions for DWI in the past ten (10) years
Cannot be on suspension for a breath test refusal
Must not have been prohibited by state or federal law from possessing firearms or ammunition
Must not have been prohibited by state or federal law from operating a motor vehicle within the past twenty-four (24) months
Must not be currently under indictment for any criminal offense
Must not have convictions for crimes involving moral turpitude
Work Environment/Physical Requirements The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent works in a typical office environment with little or no exposure to unpleasant environmental conditions or hazards. May require lifting to 25 pounds and includes repetitive actions while sitting or standing. May require sitting and working at a computer for extended periods of time
Must be available to work nights, weekends and/or holidays as assigned.
Preferences
Bilingual in English and Spanish
#J-18808-Ljbffr