American Airlines Inc.
Instructional Designer II/Lead Instructional Designer, Training Development and
American Airlines Inc., Dallas, Texas, United States, 75215
Instructional Designer II/Lead Instructional Designer, Training Development and Administration
Intro
– Are you ready to explore a world of possibilities, both at work and during your time off? Join American Airlines and travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills, advancing your career, and having the time of your life.
Why you'll love this job
Create a world‑class, engaging learning experience for our frontline and leadership team members at airports globally.
Design, develop, and revise training solutions for Customer Care, Ground Ops, Cargo, Contact Centers, and Service Recovery groups.
Deliver functional, soft‑skill, and systems training to meet business priorities.
Work as a member of the Airport Operations Readiness and Contact Centers Team.
What you'll do
Translate complex business challenges into scalable learning solutions that drive measurable outcomes.
Create effective, engaging multimedia training solutions aligned with business goals.
Source and integrate cutting‑edge technology to streamline instructional design workflows and improve learner engagement.
Apply rapid‑development skills and deliver training solutions on time.
Deliver assessments that accurately measure learning effectiveness using learning methodologies.
Collaborate consultatively with internal customers and external partners to design and develop solutions.
Manage projects using tools like Smartsheets, Planner/List, Asana, etc., to meet deadlines.
Identify additional training needs using available business data (audit data, help desk calls, customer complaints, dashboards).
Demonstrate leadership by influencing cross‑functional teams, mentoring peers, and upskilling others.
Minimum Qualifications
Bachelor’s degree in a relevant field or equivalent experience/training.
At least 3 years of experience with learning technology tools (authoring, video editing, microlearning, etc.).
At least 3 years of experience applying instructional design to performance‑based training.
At least 2 years working under rapid‑development circumstances.
At least 2 years of project management with strong deadlines and a consultative approach to training design.
Preferred Qualifications
Master’s degree or degree in Education or Instructional Design.
At least 2 years of technical writing experience applying training methodologies.
Knowledge of airline operations.
Experience sourcing and utilizing AI‑powered LMS features or platforms that support intelligent content delivery and learner analytics.
Experience working with SumTotal/ American Airlines Learning Management System (LMS).
Mastery of instructional design authoring tools (Articulate, Canva, Vyond, PremierPro, video creators, etc.).
Exceptional organizational skills and proven ability to efficiently manage multiple projects in a fast paced, dynamic environment.
Training third party, vendor management experience.
Mastery of communication skills (verbal and written) with all levels of the organization. Prior facilitation experience preferred.
Skills, Licenses & Certifications
PMP a plus.
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook, etc.).
Knowledge of instructional design and adult learning methodologies (ADDIE, Kirkpatrick, SAM, Bloom’s Taxonomy, etc.).
Demonstrate a passion for learning, high adoption to change, and acute attention to detail.
Strong interpersonal skills, strong consultative skills, team player.
Ability to assess training needs, manage learning data, present learning outcomes.
Certification on Kirkpatrick a plus.
What you'll get
Travel Perks – Reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits – Access health, dental, prescription, vision benefits from day one and virtual doctor visits, flexible spending accounts, and more.
Wellness Programs – Resources to support your well‑being and performance.
401(k) Program – Available upon hire and employer contributions after one year.
Additional Benefits – Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more.
Feel free to be yourself at American
– Inclusion and diversity are the foundation of our dynamic workforce. Our 20+ Employee Business Resource Groups connect team members to customers, suppliers, communities, and shareholders, helping everyone reach their full potential and creating an inclusive work environment that meets and exceeds the needs of our diverse world.
#J-18808-Ljbffr
– Are you ready to explore a world of possibilities, both at work and during your time off? Join American Airlines and travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills, advancing your career, and having the time of your life.
Why you'll love this job
Create a world‑class, engaging learning experience for our frontline and leadership team members at airports globally.
Design, develop, and revise training solutions for Customer Care, Ground Ops, Cargo, Contact Centers, and Service Recovery groups.
Deliver functional, soft‑skill, and systems training to meet business priorities.
Work as a member of the Airport Operations Readiness and Contact Centers Team.
What you'll do
Translate complex business challenges into scalable learning solutions that drive measurable outcomes.
Create effective, engaging multimedia training solutions aligned with business goals.
Source and integrate cutting‑edge technology to streamline instructional design workflows and improve learner engagement.
Apply rapid‑development skills and deliver training solutions on time.
Deliver assessments that accurately measure learning effectiveness using learning methodologies.
Collaborate consultatively with internal customers and external partners to design and develop solutions.
Manage projects using tools like Smartsheets, Planner/List, Asana, etc., to meet deadlines.
Identify additional training needs using available business data (audit data, help desk calls, customer complaints, dashboards).
Demonstrate leadership by influencing cross‑functional teams, mentoring peers, and upskilling others.
Minimum Qualifications
Bachelor’s degree in a relevant field or equivalent experience/training.
At least 3 years of experience with learning technology tools (authoring, video editing, microlearning, etc.).
At least 3 years of experience applying instructional design to performance‑based training.
At least 2 years working under rapid‑development circumstances.
At least 2 years of project management with strong deadlines and a consultative approach to training design.
Preferred Qualifications
Master’s degree or degree in Education or Instructional Design.
At least 2 years of technical writing experience applying training methodologies.
Knowledge of airline operations.
Experience sourcing and utilizing AI‑powered LMS features or platforms that support intelligent content delivery and learner analytics.
Experience working with SumTotal/ American Airlines Learning Management System (LMS).
Mastery of instructional design authoring tools (Articulate, Canva, Vyond, PremierPro, video creators, etc.).
Exceptional organizational skills and proven ability to efficiently manage multiple projects in a fast paced, dynamic environment.
Training third party, vendor management experience.
Mastery of communication skills (verbal and written) with all levels of the organization. Prior facilitation experience preferred.
Skills, Licenses & Certifications
PMP a plus.
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook, etc.).
Knowledge of instructional design and adult learning methodologies (ADDIE, Kirkpatrick, SAM, Bloom’s Taxonomy, etc.).
Demonstrate a passion for learning, high adoption to change, and acute attention to detail.
Strong interpersonal skills, strong consultative skills, team player.
Ability to assess training needs, manage learning data, present learning outcomes.
Certification on Kirkpatrick a plus.
What you'll get
Travel Perks – Reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits – Access health, dental, prescription, vision benefits from day one and virtual doctor visits, flexible spending accounts, and more.
Wellness Programs – Resources to support your well‑being and performance.
401(k) Program – Available upon hire and employer contributions after one year.
Additional Benefits – Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more.
Feel free to be yourself at American
– Inclusion and diversity are the foundation of our dynamic workforce. Our 20+ Employee Business Resource Groups connect team members to customers, suppliers, communities, and shareholders, helping everyone reach their full potential and creating an inclusive work environment that meets and exceeds the needs of our diverse world.
#J-18808-Ljbffr