Hilton Grand Vacations
*In House Marketing Representative (VIP)
Hilton Grand Vacations, Celebration, Florida, United States
In House Marketing Representative (VIP)
Join to apply for the
In House Marketing Representative (VIP)
role at
Hilton Grand Vacations
Overview This role entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide customer and concierge services to all guests, projecting a professional company image.
Schedule Details Flexible schedule to include weekends and holidays.
Eligibility All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
Responsibilities
Conduct pre-arrival calls to owners, renters, and exchangers.
Confirm appointments with guests to ensure tour reservations and improve show rate.
Complete required paperwork accurately and completely for each tour.
Ensure guests meet minimum eligibility for gifts as provided or promote a courtesy tour.
Follow gifting procedures to ensure costs are met monthly.
Provide location-related guest service to resort guests and visitors.
Distribute only HGV-authorized information, collateral, and materials.
Maintain location operating standards.
Carry out all other reasonable requests by management that one is capable of performing.
Contact appropriate management with any guest issues.
Qualifications
Experience in customer service for at least a year is vital.
Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
Computer proficiency with ability to learn and efficiently operate multiple customer service software applications.
Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
Proficiency in English is required (speak, read, write).
Preferred Experience
Minimum of 2+ years experience selling and booking tours, activities, concierge services.
1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
Benefits
Day One Health Benefits
Excellent earnings package and uncapped commissions.
Outstanding health care options (medical, dental, and vision).
Paid Time Off (PTO).
Automatic enrollment in the HGV Retirement Savings Plan.
Go Hilton Team Member Travel Program offering discounted rates and 50% off at participating hotel-operated restaurants.
Pass savings on to family and friends with discounted room nights.
Equal Opportunity Employer Hilton Grand Vacations is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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In House Marketing Representative (VIP)
role at
Hilton Grand Vacations
Overview This role entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide customer and concierge services to all guests, projecting a professional company image.
Schedule Details Flexible schedule to include weekends and holidays.
Eligibility All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
Responsibilities
Conduct pre-arrival calls to owners, renters, and exchangers.
Confirm appointments with guests to ensure tour reservations and improve show rate.
Complete required paperwork accurately and completely for each tour.
Ensure guests meet minimum eligibility for gifts as provided or promote a courtesy tour.
Follow gifting procedures to ensure costs are met monthly.
Provide location-related guest service to resort guests and visitors.
Distribute only HGV-authorized information, collateral, and materials.
Maintain location operating standards.
Carry out all other reasonable requests by management that one is capable of performing.
Contact appropriate management with any guest issues.
Qualifications
Experience in customer service for at least a year is vital.
Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
Computer proficiency with ability to learn and efficiently operate multiple customer service software applications.
Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
Proficiency in English is required (speak, read, write).
Preferred Experience
Minimum of 2+ years experience selling and booking tours, activities, concierge services.
1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
Benefits
Day One Health Benefits
Excellent earnings package and uncapped commissions.
Outstanding health care options (medical, dental, and vision).
Paid Time Off (PTO).
Automatic enrollment in the HGV Retirement Savings Plan.
Go Hilton Team Member Travel Program offering discounted rates and 50% off at participating hotel-operated restaurants.
Pass savings on to family and friends with discounted room nights.
Equal Opportunity Employer Hilton Grand Vacations is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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