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Kforce has a client that is seeking a Digital Content Analyst in Stamford, CT.
The Digital Content Analyst will drive the execution of an interactive, digital self-service experience for customers by testing, optimizing, and publishing online support content. This role combines analytical thinking with hands-on content management to enhance usability, improve customer satisfaction, and reduce call-in rates. The ideal candidate is data-driven, detail-oriented, and comfortable juggling multiple priorities in a fast-paced environment.
Responsibilities
Analyze customer interaction data, including helpfulness feedback and call-in rates, to identify trends and underperforming content
Make data-backed recommendations to improve content performance and user experience
Manage and update online content within the Content Management System (CMS), including page updates, layout adjustments, and policy notifications
Create and maintain vanity URLs for customer-facing communications (e.g., SMS notifications)
Perform recurring content audits to ensure accuracy, consistency, and compliance with internal and FCC requirements
Support day-to-day operations by managing dozens of content update requests and quick-turn tasks through JIRA
Extract and manipulate data from Tableau dashboards using Excel to identify patterns, trends, and actionable insights
Collaborate with stakeholders to understand new requirements, share performance results, and maintain project documentation and internal knowledge bases
Typical Day Breakdown
20% data analysis and metric interpretation
40% content optimization, audits, and updates across digital support sites
40% project documentation and internal knowledge sharing
Requirements
2-5 years of experience in digital content management, data analysis, or a related field
Proficiency with Content Management Systems (Drupal preferred; WordPress or similar acceptable)
Strong data analysis skills – ability to interpret Tableau dashboards, identify insights, and summarize findings
Solid Excel skills, including the ability to create and apply formulas independently
Exceptional organization, communication, and documentation skills
Comfortable managing multiple priorities and working across functional teams in a dynamic environment
Preferred Skills
Familiarity with SQL for data extraction or validation
Experience with user experience (UX) optimization and digital analytics
Background in telecommunications or regulated industries (a plus)
Compensation & Benefits The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
This job is not eligible for bonuses, incentives or commissions.
Equal Opportunity Employer Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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The Digital Content Analyst will drive the execution of an interactive, digital self-service experience for customers by testing, optimizing, and publishing online support content. This role combines analytical thinking with hands-on content management to enhance usability, improve customer satisfaction, and reduce call-in rates. The ideal candidate is data-driven, detail-oriented, and comfortable juggling multiple priorities in a fast-paced environment.
Responsibilities
Analyze customer interaction data, including helpfulness feedback and call-in rates, to identify trends and underperforming content
Make data-backed recommendations to improve content performance and user experience
Manage and update online content within the Content Management System (CMS), including page updates, layout adjustments, and policy notifications
Create and maintain vanity URLs for customer-facing communications (e.g., SMS notifications)
Perform recurring content audits to ensure accuracy, consistency, and compliance with internal and FCC requirements
Support day-to-day operations by managing dozens of content update requests and quick-turn tasks through JIRA
Extract and manipulate data from Tableau dashboards using Excel to identify patterns, trends, and actionable insights
Collaborate with stakeholders to understand new requirements, share performance results, and maintain project documentation and internal knowledge bases
Typical Day Breakdown
20% data analysis and metric interpretation
40% content optimization, audits, and updates across digital support sites
40% project documentation and internal knowledge sharing
Requirements
2-5 years of experience in digital content management, data analysis, or a related field
Proficiency with Content Management Systems (Drupal preferred; WordPress or similar acceptable)
Strong data analysis skills – ability to interpret Tableau dashboards, identify insights, and summarize findings
Solid Excel skills, including the ability to create and apply formulas independently
Exceptional organization, communication, and documentation skills
Comfortable managing multiple priorities and working across functional teams in a dynamic environment
Preferred Skills
Familiarity with SQL for data extraction or validation
Experience with user experience (UX) optimization and digital analytics
Background in telecommunications or regulated industries (a plus)
Compensation & Benefits The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
This job is not eligible for bonuses, incentives or commissions.
Equal Opportunity Employer Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
#J-18808-Ljbffr