Pacific Hospitality Group
Marketing & Customer Service Administrator
Pacific Hospitality Group, Napa, California, United States, 94559
Hourly Range: $26-31
Position Overview We are seeking a dynamic and detail-oriented Marketing & Customer Service Administrator to join our team. This role serves as a critical point of contact for customers and plays a key role in marketing, customer engagement, and administrative support. The ideal candidate is highly organized, customer-focused, and capable of managing multiple responsibilities in a fast-paced environment.
What You Will Accomplish Customer Service & Reservations
Receive and respond to inbound customer calls, emails and SMS messages.
Take orders and book reservations for the tasting room.
Follow up with customers whose packages were not delivered.
Respond to and track online reviews, ensuring customer satisfaction and brand reputation management.
Provide tasting room backup as needed.
Call members for credit card, address or email updates.
Follow up with cart abandons and new first time customers.
Update Wine Direct & Klavio with new email addresses from campaign bounce back notifications.
Marketing & Public Relations
Handle all wine critic submissions and donation requests.
Create and update wine tech sheets as needed.
Maintain and update the company website with current information, tasting notes, events, and promotions.
Post events on relevant websites such as Google, Yelp, Napa Patch, NVV and VNV.
Act as the primary point of contact for VNV, responding to inquiries from small groups and coordinating visits.
Act as primary point of contact for NVV, ensuring that we are participating in the appropriate events.
Assist with creation of marketing emails and other external communications.
Ordering marketing materials as needed.
Administrative Support
Act as project manager for winery POS transition from WineDirect to Commerce 7.
Assist the General Manager & Controller with administrative tasks, including various accounting tasks, expense report processing and booking travel.
Process and track tasting room expense reports.
Order marketing materials such as upgrade cards, newsletters etc.
Assist tasting room manager in responding to group/event tasting inquiries.
Assist in reordering office and tasting room supplies.
Assist in reordering merchandise to maintain inventory levels.
Assist with merchandise SKU creation.
Assist in event coordination as needed.
What You Will Bring Qualifications & Skills
Strong communication skills, both verbal and written.
Exceptional customer service skills with a friendly and professional demeanor.
Highly organized with the ability to multitask and prioritize tasks efficiently.
Proficiency in website updates and content management systems.
Experience handling reservations and order management.
Attention to detail, particularly in proofreading and data entry.
Ability to work independently and as part of a team.
Familiarity with the wine industry is a plus but not required.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Position Overview We are seeking a dynamic and detail-oriented Marketing & Customer Service Administrator to join our team. This role serves as a critical point of contact for customers and plays a key role in marketing, customer engagement, and administrative support. The ideal candidate is highly organized, customer-focused, and capable of managing multiple responsibilities in a fast-paced environment.
What You Will Accomplish Customer Service & Reservations
Receive and respond to inbound customer calls, emails and SMS messages.
Take orders and book reservations for the tasting room.
Follow up with customers whose packages were not delivered.
Respond to and track online reviews, ensuring customer satisfaction and brand reputation management.
Provide tasting room backup as needed.
Call members for credit card, address or email updates.
Follow up with cart abandons and new first time customers.
Update Wine Direct & Klavio with new email addresses from campaign bounce back notifications.
Marketing & Public Relations
Handle all wine critic submissions and donation requests.
Create and update wine tech sheets as needed.
Maintain and update the company website with current information, tasting notes, events, and promotions.
Post events on relevant websites such as Google, Yelp, Napa Patch, NVV and VNV.
Act as the primary point of contact for VNV, responding to inquiries from small groups and coordinating visits.
Act as primary point of contact for NVV, ensuring that we are participating in the appropriate events.
Assist with creation of marketing emails and other external communications.
Ordering marketing materials as needed.
Administrative Support
Act as project manager for winery POS transition from WineDirect to Commerce 7.
Assist the General Manager & Controller with administrative tasks, including various accounting tasks, expense report processing and booking travel.
Process and track tasting room expense reports.
Order marketing materials such as upgrade cards, newsletters etc.
Assist tasting room manager in responding to group/event tasting inquiries.
Assist in reordering office and tasting room supplies.
Assist in reordering merchandise to maintain inventory levels.
Assist with merchandise SKU creation.
Assist in event coordination as needed.
What You Will Bring Qualifications & Skills
Strong communication skills, both verbal and written.
Exceptional customer service skills with a friendly and professional demeanor.
Highly organized with the ability to multitask and prioritize tasks efficiently.
Proficiency in website updates and content management systems.
Experience handling reservations and order management.
Attention to detail, particularly in proofreading and data entry.
Ability to work independently and as part of a team.
Familiarity with the wine industry is a plus but not required.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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