Syufy Enterprises LP is hiring: Assistant Community Manager in Concord

Assistant Community Manager

Syufy Enterprises LP

About Us

Syufy Enterprises is a fast-growing, financially strong Marin-based entertainment and leisure company that owns a variety of businesses, including high-end athletic clubs and spas, restaurants, golf venues, shopping centers, public markets and drive‑in theaters. Over the next several years, the company will be rapidly expanding all its brands and looking to invest in new brands.

Position Summary

The Assistant Community Manager reports to the Site Property Manager and is responsible for supporting the day‑to‑day operations of our conventional apartment communities at SyRES. This role will involve both on‑site accounting and leasing responsibilities and act as the person‑in‑charge when the Site Property Manager is absent.

Responsibilities

• Manage the financial operations of the apartment community, including accounts payable, accounts receivable, and processing rent payments.
• Support the Site Property Manager with all aspects of asset management, including the implementation of budgets, financial reports, and cost control measures.
• Oversee the leasing process for available apartments, from initial inquiries to move‑ins, ensuring a smooth and positive experience for new residents.
• Maintain and update accurate resident files, ensuring compliance with company policies and regulations.
• Assist with marketing and advertising to fill vacancies in the apartment community.
• Ensure that the community is operating at maximum occupancy by engaging with prospective residents, conducting apartment tours, and processing applications.
• Handle resident relations by addressing concerns, providing excellent customer service, and fostering a positive living environment.
• Ensure that all leased apartments are properly documented and maintain accurate move‑in/move‑out records.
• Collaborate with the Site Property Manager to enforce community policies and regulations, ensuring compliance with fair housing laws and housing guidelines.
• Perform general office tasks including scheduling, answering resident inquiries, and managing resident communication.
• Assist with organizing resident events and building community relationships.
• Be prepared to assume the role of person‑in‑charge in the absence of the Site Property Manager, ensuring the continued smooth operation of the community.
• Other duties as assigned.

Qualifications

• 2‑4 years of experience in conventional / luxury property management.
• Strong understanding of the day‑to‑day operations of a multi‑family apartment community, including leasing, financial reporting, and resident services.
• Demonstrated success in maintaining high occupancy rates in apartment communities.
• Ability to think quickly and provide effective, resident‑focused solutions to address concerns and enhance satisfaction.
• Enthusiastic about planning and executing resident events that foster community engagement, enhance resident satisfaction, and contribute to retention efforts.
• Ability to provide exceptional customer service and can effectively multitask in a fast‑paced environment.
• Excellent communication skills, both verbal and written, with the ability to interact with residents, vendors, and team members professionally.
• Proficient in MS Word, Excel, and Outlook; experience with Yardi and/or MRI is a plus.

Physical And Environmental Requirements

• Occasional bending, kneeling, and lifting up to 25 lbs.
• Frequent sitting and occasional standing, walking, reaching.
• Noise level may be moderate to high at times.