PM Hotel Group is hiring: Guest Service Ambassador | Radio Hotel NYC | Modus by

Guest Service Ambassador | Radio Hotel NYC | Modus by PM Hotel Group

Job Category: Front Desk

Requisition Number: GUEST017624

Posted: October 20, 2025

Job Type: Full-Time

Location: New York, NY 10033, USA

Compensation: $21 USD per hour

Description

What You’ll Do:

You will be at the center of the hotel's universe—the front office. We need someone to be the face at our front desk. Are you happy, outgoing, and wear a perma‑smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check‑in to check‑out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast‑paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You’ll know how to handle cash responsibly and reliably, and use computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people‑person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don’t work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules, including nights, weekends, and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything‑but‑standard growing hotel company.

Qualifications

Required: High School diploma or equivalent. Three to six months of related experience preferred.

Preferred: (None stated explicitly)

Behaviors

• Team Player: Works well as a member of a group.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Self‑Starter: Inspired to perform without outside help.
• Work‑Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work.
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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