Zelis
Overview
Join to apply for the
Manager, Payee Communications
role at
Zelis . At Zelis, we Get Stuff Done. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis identifies, optimizes, and solves problems holistically with technology built by healthcare experts – driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you\'ve gained, and the personal interests that shape who you are. Position Overview The Manager of Payee (Provider) Communications Operations is responsible for the seamless, consistent, and results-driven execution of communications to Zelis Payments’ Payee (Provider) customers. The role focuses on establishing standards for collateral, continuously improving processes and policies that determine when and how Zelis communicates to Payees, and optimizing tooling (including the ability to analyze, update, and query databases via SQL, and manage platforms that execute email campaigns). The objective is to drive a consistent Zelis experience, provide professional and timely messaging that supports business needs, and ensure internal coordination, including a Payer Communication counterpart and the General Manager of the Provider network. What You\'ll Do Develop and implement a communications strategy that aligns with the organization’s goals and enhances Payee (Provider) experience Standardize processes so communications are timely, consistent, and on-brand. Create documentation and training so stakeholders are aware of Zelis’ policies on Payee Communications Support the execution of communications campaigns (e.g., updating user-facing portals, implementing email communications, print production) Provide analytics capabilities to support, maintain, and query our Payee database Support product development, AI, and automation/self-service initiatives to ensure alignment with Payee Communication strategy Coordinate real-time communications during outages, emergencies, or critical events, ensuring alignment and updates across key stakeholders Act as “Voice of the Payee” and review marketing/communication materials to ensure clarity and consistency in messaging Create internal communications and talking points to support client-facing teams with messaging and elevate the overall client experience Respond or help to build responses to Payee client questions and requests in certain situations, coordinating with internal legal, compliance, and executive stakeholders as needed Identify and address client needs and pain points (e.g., voice of the Payee in externally facing training documentation) Collaborate with Marketing, Sales, and BU leadership to create campaigns around impactful initiatives and ensure alignment of messaging Monitor and analyze communications effectiveness and responses to continually improve content and applicability What You\'ll Bring To Zelis Bachelor’s degree or equivalent experience required 5+ years of experience in communications operations, preferably in technology or a modern, fast-paced corporate environment Ability to query databases, including SQL, for marketing analytics Strong writing, formatting, and editing skills. Ability to describe complex situations to non-technical audiences Proficiency in Microsoft applications for communications. Proven visual design skills, including adapting content across various platforms Strong project management and organizational skills Strong relationship building, emotional intelligence and influencing Ability to handle multiple priorities and to interact with various audiences and organizations Note
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee locations are determined by the needs of the position and the Leadership team. In-office work varies based on work and team objectives in accordance with Company policies. Base Salary Range $95,000.00 - $127,000.00 Base pay is one part of our Total Rewards package, which may include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis offers a comprehensive benefits package including 401k with employer match, flexible PTO, holidays, parental leaves, life and disability insurance, and health benefits (medical, dental, vision). Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We value diverse perspectives and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you require a reasonable accommodation, please email TalentAcquisition@zelis.com. Disclaimer The above statements describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time.
#J-18808-Ljbffr
Join to apply for the
Manager, Payee Communications
role at
Zelis . At Zelis, we Get Stuff Done. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis identifies, optimizes, and solves problems holistically with technology built by healthcare experts – driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you\'ve gained, and the personal interests that shape who you are. Position Overview The Manager of Payee (Provider) Communications Operations is responsible for the seamless, consistent, and results-driven execution of communications to Zelis Payments’ Payee (Provider) customers. The role focuses on establishing standards for collateral, continuously improving processes and policies that determine when and how Zelis communicates to Payees, and optimizing tooling (including the ability to analyze, update, and query databases via SQL, and manage platforms that execute email campaigns). The objective is to drive a consistent Zelis experience, provide professional and timely messaging that supports business needs, and ensure internal coordination, including a Payer Communication counterpart and the General Manager of the Provider network. What You\'ll Do Develop and implement a communications strategy that aligns with the organization’s goals and enhances Payee (Provider) experience Standardize processes so communications are timely, consistent, and on-brand. Create documentation and training so stakeholders are aware of Zelis’ policies on Payee Communications Support the execution of communications campaigns (e.g., updating user-facing portals, implementing email communications, print production) Provide analytics capabilities to support, maintain, and query our Payee database Support product development, AI, and automation/self-service initiatives to ensure alignment with Payee Communication strategy Coordinate real-time communications during outages, emergencies, or critical events, ensuring alignment and updates across key stakeholders Act as “Voice of the Payee” and review marketing/communication materials to ensure clarity and consistency in messaging Create internal communications and talking points to support client-facing teams with messaging and elevate the overall client experience Respond or help to build responses to Payee client questions and requests in certain situations, coordinating with internal legal, compliance, and executive stakeholders as needed Identify and address client needs and pain points (e.g., voice of the Payee in externally facing training documentation) Collaborate with Marketing, Sales, and BU leadership to create campaigns around impactful initiatives and ensure alignment of messaging Monitor and analyze communications effectiveness and responses to continually improve content and applicability What You\'ll Bring To Zelis Bachelor’s degree or equivalent experience required 5+ years of experience in communications operations, preferably in technology or a modern, fast-paced corporate environment Ability to query databases, including SQL, for marketing analytics Strong writing, formatting, and editing skills. Ability to describe complex situations to non-technical audiences Proficiency in Microsoft applications for communications. Proven visual design skills, including adapting content across various platforms Strong project management and organizational skills Strong relationship building, emotional intelligence and influencing Ability to handle multiple priorities and to interact with various audiences and organizations Note
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee locations are determined by the needs of the position and the Leadership team. In-office work varies based on work and team objectives in accordance with Company policies. Base Salary Range $95,000.00 - $127,000.00 Base pay is one part of our Total Rewards package, which may include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis offers a comprehensive benefits package including 401k with employer match, flexible PTO, holidays, parental leaves, life and disability insurance, and health benefits (medical, dental, vision). Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We value diverse perspectives and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you require a reasonable accommodation, please email TalentAcquisition@zelis.com. Disclaimer The above statements describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time.
#J-18808-Ljbffr