Novartis Group Companies
Director, Content Approval Operations
Novartis Group Companies, East Hanover, New Jersey, us, 07936
Job Description Summary
#LI-Hybrid Join Novartis as the Director, Content Approval Operations and have the opportunity to lead strategic direction, resource planning, and functional execution of Content Compliance Operations, editorial, and claims management within the US Integrated Marketing Organization (IMO). The objectives of the role are to ensure the operational effectiveness, compliance, and scalability of the Material Approval Process (MAP) across the US product portfolio. The Director will drive operational excellence, lead a high‑performing team, manage strategic service providers, and create value through transformation.
This position will be based in East Hanover, NJ and will not have the ability to be located remotely. The role does not provide relocation and only local candidates will be considered. It will require 5% travel, as defined by the business (domestic and/or international).
Key Responsibilities
Team Leadership:
Lead, coach, and develop a team of content approval professionals, fostering a high-performance culture aligned with Novartis values. Define team goals, KPIs, and development plans to ensure continuous learning, clear accountability, and individual and business growth.
Vendor Management:
Oversee external vendor relationships supporting content approval operations (e.g., managed service providers). Ensure vendor performance aligns with service level agreements, quality standards, and compliance expectations. Lead vendor onboarding, training, business reviews, and continuous performance improvement initiatives.
Capacity Creation & Operational Excellence:
Identify and implement capabilities that streamline and automate content approval workflows (e.g., tiered review, claims management, Brand Events Calendar). Reduce cycle times, increase throughput, and improve quality of submissions. Collaborate with cross-functional teams to define and enforce best practices, WPDs, and governance frameworks.
Resource Planning:
Develop and execute resource models to support fluctuating content volumes across brands and channels. Partner with Leadership, Finance and P&O to forecast resource needs and optimize productivity, balancing internal and external resources for agility, scalability, and business continuity.
Strategic Leadership:
Serve as a key member of the Content Supply Chain Operations leadership team, contributing to long‑term strategy and transformation initiatives. Represent Content Approval Services in enterprise forums, audits, and compliance reviews. Translate business goals into operational plans that support innovation, compliance, and customer-centricity.
Project/Workstream Delivery:
Lead the day-to-day execution of key initiatives such as the design and implementation of processes, content systems, and planning capabilities to enhance workflow efficiency and broaden adoption of best practices.
Change Agent:
Listen actively to team and stakeholder perspectives, intervene thoughtfully to address obstacles, adapt approaches to evolving organizational needs, and objectively evaluate readiness for change while fostering followership and belief through a common understanding of goals, processes, and outcomes.
Essential Requirements
Education:
Bachelor's degree required; advanced degree preferred. Fields of study may include Business, Marketing, Communications, Digital Media, or related.
8+ years of experience in pharmaceutical, biotech, or healthcare marketing operations with proven leadership in content operations transformation, regulatory/medical/legal review processes, or marketing compliance.
Experience managing cross-functional teams and external vendors.
Familiarity with content management and approval platforms (e.g., Veeva Vault PromoMats, Aprimo).
Strong understanding of FDA and industry regulations related to promotional and medical content.
Demonstrated ability to lead change, drive process improvement, and manage complex operations.
Excellent communication, stakeholder management, and problem-solving skills.
Proficiency in Agile methodologies and digital content lifecycle management.
Compensation Summary The salary for this position is expected to range between $168,000 and $312,000 per year. The final salary offered is determined based on factors such as relevant skills and experience, and upon joining Novartis it will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. Employees are also eligible for a generous time-off package including vacation, personal days, holidays, and other leaves.
EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position, please send an e‑mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range $168,000.00 - $312,000.00
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This position will be based in East Hanover, NJ and will not have the ability to be located remotely. The role does not provide relocation and only local candidates will be considered. It will require 5% travel, as defined by the business (domestic and/or international).
Key Responsibilities
Team Leadership:
Lead, coach, and develop a team of content approval professionals, fostering a high-performance culture aligned with Novartis values. Define team goals, KPIs, and development plans to ensure continuous learning, clear accountability, and individual and business growth.
Vendor Management:
Oversee external vendor relationships supporting content approval operations (e.g., managed service providers). Ensure vendor performance aligns with service level agreements, quality standards, and compliance expectations. Lead vendor onboarding, training, business reviews, and continuous performance improvement initiatives.
Capacity Creation & Operational Excellence:
Identify and implement capabilities that streamline and automate content approval workflows (e.g., tiered review, claims management, Brand Events Calendar). Reduce cycle times, increase throughput, and improve quality of submissions. Collaborate with cross-functional teams to define and enforce best practices, WPDs, and governance frameworks.
Resource Planning:
Develop and execute resource models to support fluctuating content volumes across brands and channels. Partner with Leadership, Finance and P&O to forecast resource needs and optimize productivity, balancing internal and external resources for agility, scalability, and business continuity.
Strategic Leadership:
Serve as a key member of the Content Supply Chain Operations leadership team, contributing to long‑term strategy and transformation initiatives. Represent Content Approval Services in enterprise forums, audits, and compliance reviews. Translate business goals into operational plans that support innovation, compliance, and customer-centricity.
Project/Workstream Delivery:
Lead the day-to-day execution of key initiatives such as the design and implementation of processes, content systems, and planning capabilities to enhance workflow efficiency and broaden adoption of best practices.
Change Agent:
Listen actively to team and stakeholder perspectives, intervene thoughtfully to address obstacles, adapt approaches to evolving organizational needs, and objectively evaluate readiness for change while fostering followership and belief through a common understanding of goals, processes, and outcomes.
Essential Requirements
Education:
Bachelor's degree required; advanced degree preferred. Fields of study may include Business, Marketing, Communications, Digital Media, or related.
8+ years of experience in pharmaceutical, biotech, or healthcare marketing operations with proven leadership in content operations transformation, regulatory/medical/legal review processes, or marketing compliance.
Experience managing cross-functional teams and external vendors.
Familiarity with content management and approval platforms (e.g., Veeva Vault PromoMats, Aprimo).
Strong understanding of FDA and industry regulations related to promotional and medical content.
Demonstrated ability to lead change, drive process improvement, and manage complex operations.
Excellent communication, stakeholder management, and problem-solving skills.
Proficiency in Agile methodologies and digital content lifecycle management.
Compensation Summary The salary for this position is expected to range between $168,000 and $312,000 per year. The final salary offered is determined based on factors such as relevant skills and experience, and upon joining Novartis it will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. Employees are also eligible for a generous time-off package including vacation, personal days, holidays, and other leaves.
EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position, please send an e‑mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range $168,000.00 - $312,000.00
#J-18808-Ljbffr