UX Designer Senior Manager Job at The Reinalt-Thomas Corporation in Phoenix

Overview: Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. We’re seeking a UX Design Senior Manager who will lead a high-performing team of designers in crafting seamless, personalized customer journeys across digital and in-store touchpoints. This role is not just about improving design—it’s about owning the conversion funnel, removing friction, and delivering measurable business outcomes. You’ll partner closely with Omni Operations leaders to ensure that our digital/in store experiences drive customer satisfaction, accelerate revenue, and elevate our brand. Essential Duties and Responsibilities : Align UX work with business goals: Prioritize and schedule UX initiatives that directly improve unit growth, revenue, and conversion performance. Drive conversion-centric design execution: Remove obstacles, run A/B tests, and lead UX reviews to ensure design decisions enhance conversion funnel performance. Partner with leadership: Define UX priorities and feature sets that support strategic growth and customer satisfaction objectives. Optimize across channels: Ensure a seamless, connected user experience across digital and in-store journeys that builds loyalty and trust. Establish UX best practices: Develop and maintain a reusable design playbook and enterprise-wide UX guidelines aligned with measurable KPIs. Mentor enterprise teams: Influence product, tech, and ops teams through UX tools, methods, and strategy integration across customer and employee experiences. Leverage Voice of Customer data: Translate customer feedback into actionable UX enhancements to reduce friction and improve delight. Human-centered design: Use a personalized approach to simplify and enrich the tire-buying journey, removing pain points and increasing conversion. End-to-end journey ownership: Always consider both customer and employee perspectives when designing solutions that impact business metrics. Test bold ideas: Champion innovation and experimentation—proactively disrupt the experience before external forces do. Collaborate with Marketing: Work closely with Paid, Organic, and Email teams to improve conversion, ROAS, and ROI through UX optimization. Apply CRO principles: Use data and behavioral insight to systematically test and improve conversion across key digital touchpoints. Team-oriented growth mindset: Support team development by sharing future UX trends and helping teammates elevate their impact. Analyze business defects: Identify experience breakdowns, define objectives, summarize findings, and propose UX-driven business improvements. Support Omni-Channel execution: Ensure UX and design align with cross-functional requirements and support both digital and in-store experiences. Ensure testable requirements: Translate UX needs into measurable, testable, and outcome-driven requirements. Act as SME on web features: Document, maintain, and evolve business rules related to site functionality and design logic. Collaborate through SDLC: Partner with development teams to align design requirements with technical feasibility and delivery schedules. Own UX delivery timelines: Coordinate and communicate feature development schedules and dependencies across functions. Qualifications – UX Leader Driving Conversion & Business Growth 10+ years of UX leadership experience, including roles such as UX Manager, Head of Digital Experience, Product Design Lead, or similar. Proven track record of delivering business outcomes through UX—must show measurable impact on conversion rates, revenue growth, and customer satisfaction. 7+ years of experience managing end-to-end UX for omnichannel products spanning digital (web/mobile) and in-store/physical environments. Strong command of CRO (Conversion Rate Optimization) principles and ability to embed UX into the digital conversion funnel. Experience leading cross-functional teams through multiple design cycles, from discovery to launch, with a data- and outcomes-first mindset. Demonstrated expertise in human-centered design, Design Thinking, and Voice of Customer research, with ability to translate insights into scalable design solutions. Advanced proficiency in UX and prototyping tools such as Figma, Sketch, InVision, Adobe XD—must be capable of hands-on concepting and prototyping. Strong portfolio of UX-led product improvements, showcasing business impact across mobile and desktop platforms. 3+ years of direct leadership of UX or Product Design teams, with strong mentorship and talent development skills. Experience collaborating with growth marketing teams (SEO, paid, email) to maximize ROAS/ROI through UX strategy. Deep understanding of Agile methodologies and product lifecycle management, with experience owning a design backlog and participating in sprint planning. Strong analytical acumen with ability to interpret business KPIs, funnel analytics, user behavior, and apply insights to UX prioritization. Comfortable leading design reviews with senior stakeholders, advocating for user needs while tying design decisions to revenue, unit growth, and strategic priorities. Excellent communication and storytelling skills, capable of influencing diverse stakeholders across product, tech, marketing, and operations. Experience in enterprise-scale platforms (SAP, Hybris, Salesforce Commerce Cloud, or similar) is a plus. Energetic, innovative mindset with a bias for action, experimentation, and continuous improvement. Proven ability to thrive in fast-paced, matrixed environments, managing ambiguity and pivoting quickly to meet shifting priorities. Educational Requirements: Bachelor’s or Master’s in Design, HCI, Psychology, or related field preferred. Work Days: Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary. Work Hours: Normal work hours are 8:00 a.m. to 5:00 p.m. Additional hours may be necessary. Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. #LI-Onsite #LI-GW1 #J-18808-Ljbffr In Summary: Discount Tire is seeking a UX Design Senior Manager who will lead a high-performing team of designers in crafting seamless, personalized customer journeys across digital and in-store touchpoints . This role is not just about improving design—it’s about owning the conversion funnel, removing friction, and delivering measurable business outcomes . En Español: Resumen: Aquí en Discount Tire, celebramos el espíritu de nuestra gente con extraordinario orgullo y entusiasmo. Nuestro negocio ha estado creciendo durante más de 60 años y ahora es el mejor momento en nuestra historia para unirse a nosotros. Estamos abriendo más ubicaciones cada año y siempre estamos buscando individuos calificados que nos acompañen en nuestro crecimiento. Somos una empresa que promueve desde dentro, tanto en nuestras operaciones minoristas como corporativas. Buscamos un gerente senior de UX Design que lidere a un equipo de diseñadores de alto rendimiento en la creación de viajes personalizados sin problemas entre los puntos digitales e in-store. Este papel no se trata solo de mejorar las competencias del diseño sobre poseer el embudo de conversión, mejorar la estrategia y eliminar resultados comerciales medibles. Optimizar a través de los canales: Asegurar una experiencia del usuario perfecta y conectada en todos los viajes digitales e in-store que construya lealtad y confianza. Establecer las mejores prácticas UX: Desarrollar y mantener un libro de diseño reutilizable y pautas de UX para toda la empresa alineadas con KPI medibles. Equipos mentores empresariales: Influir en el producto, tecnología y equipos de operaciones mediante herramientas, métodos y integración estratégica entre las experiencias de clientes y empleados. Aprovechar datos Voice of Customer: Translate customer feedback into actionable impact UX enhancements to reduce friction and improve pleasure. Analizar los defectos empresariales: identificar las averías en la experiencia, definir objetivos, resumir hallazgos y proponer mejoras del negocio basadas en UX. Apoyar la ejecución omnicanal: Asegurar que el UX y el diseño se alineen con requisitos interfuncionales y apoyen experiencias digitales e in-store. Garantizar requerimientos verificables: traducir las necesidades de UX a requisitos medibles, testables y orientados a resultados. Actuar como PYME sobre características web: Documentar, mantener y evolucionar reglas comerciales relacionadas con funcionalidad del sitio y lógica de diseño. Colaborar mediante SDLC: Colaborar con equipos de desarrollo para alinear los requisitos de diseños con mediciones técnicas de viabilidad y horarios de entrega. Proporcionar cronogramas de entrega UX: coordinar y comunicar programas de crecimiento y dependencias entre funciones. Experiencia en liderar equipos interfuncionales a través de múltiples ciclos de diseño, desde el descubrimiento hasta el lanzamiento, con una mentalidad basada en datos y resultados primero. experiencia demostrada en diseño centrado en los seres humanos, Design Thinking y Voice of Customer research, con capacidad para traducir conocimientos en soluciones de diseños escalables. Proficiencia avanzada en UX y herramientas de creación de prototipos como Figma, Sketch, InVision, Adobe XD debe ser capaz de concebir y crear prototipos prácticos. Una sólida cartera de mejoras de productos dirigidas por UX, mostrando el impacto empresarial en plataformas móviles y de escritorio. 3+ años de liderazgo directo de equipos de Diseño de UX o Producto, con fuertes habilidades de desarrollo de mentores y talentos. Experiencia en plataformas a escala empresarial (SAP, Hybris, Salesforce Commerce Cloud o similares) es una ventaja. Una mentalidad energética e innovadora con un sesgo de acción, experimentación y mejora continua. Capacidad probada para prosperar en entornos matrizados rápidos, manejar la ambigüedad y girar rápidamente para cumplir con las prioridades cambiantes. Requisitos educativos: Licenciatura o Maestría en Diseño, HCI, Psicología o campo relacionado preferido. Días laborables: días laborales normales son del lunes al viernes. Los sábados y domingos ocasionalmente pueden ser necesarios. Horarios labores: horario laboral normal son de 8:00 a 5:00 p.m.