Mass General Brigham
Job Summary
Responsible for coordinating and dispatching security and facilities maintenance personnel to ensure the safety, security, and proper functioning of the hospital's physical infrastructure and related systems.
Responsibilities
Serve as the primary point of contact for security and facilities maintenance personnel, coordinating their responses to incidents, emergencies, and service calls.
Respond to emergency situations promptly, dispatching security personnel and coordinating with emergency services as necessary.
Monitor security systems, including CCTV cameras, access control systems, and alarm systems, to identify potential security breaches or suspicious activities.
Receive and process facilities maintenance requests, prioritizing tasks and dispatching maintenance personnel accordingly.
Document all incidents, requests, and actions taken accurately and comprehensively in appropriate reporting systems.
Maintain a comprehensive understanding of security and facilities maintenance resources, including staff availability, equipment, and supplies.
Qualifications Education High School Diploma or Equivalent required
Experience Dispatch/Communications Experience 1-2 years preferred or Security Experience 0-1 year preferred
Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] – Generic – HR Only required
Knowledge, Skills, and Abilities
Knowledge of security systems, procedures, and emergency response protocols.
Familiarity with facilities maintenance concepts and practices, including basic knowledge of building systems, equipment, and repairs.
Excellent communication skills, both verbal and written, to effectively interact with individuals at all levels.
Strong organizational skills and the ability to multitask, prioritize, and manage a high volume of requests and incidents.
Ability to remain calm and composed in high-pressure situations and make quick, informed decisions.
Attention to detail and accuracy in recording incident details, maintaining logs, and generating reports.
EEO Statement The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Responsibilities
Serve as the primary point of contact for security and facilities maintenance personnel, coordinating their responses to incidents, emergencies, and service calls.
Respond to emergency situations promptly, dispatching security personnel and coordinating with emergency services as necessary.
Monitor security systems, including CCTV cameras, access control systems, and alarm systems, to identify potential security breaches or suspicious activities.
Receive and process facilities maintenance requests, prioritizing tasks and dispatching maintenance personnel accordingly.
Document all incidents, requests, and actions taken accurately and comprehensively in appropriate reporting systems.
Maintain a comprehensive understanding of security and facilities maintenance resources, including staff availability, equipment, and supplies.
Qualifications Education High School Diploma or Equivalent required
Experience Dispatch/Communications Experience 1-2 years preferred or Security Experience 0-1 year preferred
Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] – Generic – HR Only required
Knowledge, Skills, and Abilities
Knowledge of security systems, procedures, and emergency response protocols.
Familiarity with facilities maintenance concepts and practices, including basic knowledge of building systems, equipment, and repairs.
Excellent communication skills, both verbal and written, to effectively interact with individuals at all levels.
Strong organizational skills and the ability to multitask, prioritize, and manage a high volume of requests and incidents.
Ability to remain calm and composed in high-pressure situations and make quick, informed decisions.
Attention to detail and accuracy in recording incident details, maintaining logs, and generating reports.
EEO Statement The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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