Decagon
Overview
Join to apply for the
Technical Writer
role at
Decagon . Get AI-powered advice on this job and more exclusive features. This range is provided by Decagon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$180,000.00/yr - $240,000.00/yr About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We\u2019ve raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We\u2019re an in-office company, driven by a shared commitment to excellence and velocity. Our values
customers are everything, relentless momentum, winner\u2019s mindset, and stronger together
shape how we work and grow as a team. About The Team At Decagon, we\u2019re building AI agents that power real customer interactions for some of the world\u2019s most ambitious companies. Our customers aren\u2019t just reading docs
they\u2019re building mission-critical systems with us. That means every word, every guide, and every example directly impacts adoption and trust. You\u2019ll be joining a small, high-ownership team that moves fast, ships often, and cares deeply about clarity and craft. We work mostly in person and we treat documentation as a core product surface
not an afterthought. About The Role
We\u2019re looking for a Technical Writer who can help make Decagon\u2019s agent platform understandable, accessible, and powerful for every type of builder: developers, customer experience operators, and enterprise leaders. This isn\u2019t just about writing — it\u2019s about designing understanding, reducing friction, and shaping how our platform is experienced. You\u2019ll partner closely with Product, Engineering, Agent Development, and Customer teams to create documentation that is equal parts precise, approachable, and opinionated. You won\u2019t just document what exists
you\u2019ll influence how our platform is adopted and understood at scale. In this role, you will
Own and maintain high-quality documentation across key personas (developers, no-code builders, and CX leaders) Translate complex technical concepts into clear, accurate, and approachable content Ship docs in step with product releases, partnering closely with Product and Engineering Design and evolve the documentation experience
structure, navigation, and discoverability Establish content standards and proactively identify gaps to improve overall clarity and usability Your background looks something like this
Exceptional written and verbal communication
clarity is your craft Experience writing technical documentation for APIs, SDKs, or developer platforms Comfortable with technical workflows (Markdown, Git, GitHub) Able to partner with engineers and understand code when needed (Python, TypeScript a plus) Strong editorial judgment
adaptable tone and structure based on audience Track record of documentation that drives adoption and reduces confusion Even better
Experience at a fast-moving startup or early-stage product environment Background in computer science, engineering, or a related field Contributions to open-source tooling, developer education, or public technical blogs/tutorials Familiarity with AI concepts, LLMs, or agent-based platforms Experience creating multimedia content (videos, quickstarts, tutorials) Benefits
Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best Compensation
$180K
$240K + Offers Equity Seniority level
Entry level Employment type
Full-time Job function
Marketing, Public Relations, and Writing/Editing Industries: Software Development Referrals increase your chances of interviewing at Decagon by 2x Get notified about new Technical Writer jobs in
San Francisco, CA .
#J-18808-Ljbffr
Join to apply for the
Technical Writer
role at
Decagon . Get AI-powered advice on this job and more exclusive features. This range is provided by Decagon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$180,000.00/yr - $240,000.00/yr About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We\u2019ve raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We\u2019re an in-office company, driven by a shared commitment to excellence and velocity. Our values
customers are everything, relentless momentum, winner\u2019s mindset, and stronger together
shape how we work and grow as a team. About The Team At Decagon, we\u2019re building AI agents that power real customer interactions for some of the world\u2019s most ambitious companies. Our customers aren\u2019t just reading docs
they\u2019re building mission-critical systems with us. That means every word, every guide, and every example directly impacts adoption and trust. You\u2019ll be joining a small, high-ownership team that moves fast, ships often, and cares deeply about clarity and craft. We work mostly in person and we treat documentation as a core product surface
not an afterthought. About The Role
We\u2019re looking for a Technical Writer who can help make Decagon\u2019s agent platform understandable, accessible, and powerful for every type of builder: developers, customer experience operators, and enterprise leaders. This isn\u2019t just about writing — it\u2019s about designing understanding, reducing friction, and shaping how our platform is experienced. You\u2019ll partner closely with Product, Engineering, Agent Development, and Customer teams to create documentation that is equal parts precise, approachable, and opinionated. You won\u2019t just document what exists
you\u2019ll influence how our platform is adopted and understood at scale. In this role, you will
Own and maintain high-quality documentation across key personas (developers, no-code builders, and CX leaders) Translate complex technical concepts into clear, accurate, and approachable content Ship docs in step with product releases, partnering closely with Product and Engineering Design and evolve the documentation experience
structure, navigation, and discoverability Establish content standards and proactively identify gaps to improve overall clarity and usability Your background looks something like this
Exceptional written and verbal communication
clarity is your craft Experience writing technical documentation for APIs, SDKs, or developer platforms Comfortable with technical workflows (Markdown, Git, GitHub) Able to partner with engineers and understand code when needed (Python, TypeScript a plus) Strong editorial judgment
adaptable tone and structure based on audience Track record of documentation that drives adoption and reduces confusion Even better
Experience at a fast-moving startup or early-stage product environment Background in computer science, engineering, or a related field Contributions to open-source tooling, developer education, or public technical blogs/tutorials Familiarity with AI concepts, LLMs, or agent-based platforms Experience creating multimedia content (videos, quickstarts, tutorials) Benefits
Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best Compensation
$180K
$240K + Offers Equity Seniority level
Entry level Employment type
Full-time Job function
Marketing, Public Relations, and Writing/Editing Industries: Software Development Referrals increase your chances of interviewing at Decagon by 2x Get notified about new Technical Writer jobs in
San Francisco, CA .
#J-18808-Ljbffr