Franklin Group
Community Manager - Apartment Community in Norfolk, VA
Franklin Group, Norfolk, Virginia, United States, 23500
Overview
Job Title:
Community Manager Location:
Norfolk, VA Supervisor:
Senior Community Manager / Regional Manager / VP of Operations FLSA Status:
Exempt (Salary) Tax Credit Experiences Required!
JOB SUMMARY Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operate the community within the financial guidelines and approved budget.
Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5-day notices (Pay or Quit) and evictions.
Work one weekend a month, preferably the first weekend of the month.
Perform physical inspections of the community and verify the condition of vacant apartments. Coordinate with maintenance staff to ensure timely reconditioning of apartments after move-out.
Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping.
Knowledge of Fair Housing Laws.
Interview, hire and onboard all community team members. Order maintenance uniforms and ID badges.
Maintain a professional appearance and behavior for self and community team members.
Inventory and order all necessary administrative supplies and equipment for the office staff.
Enforce company policies and procedures across all departments.
Oversee leasing of the community through supervision of the office and leasing personnel; ensure sales techniques and methods meet company standards.
Approve and submit all invoices for payment through Nexus.
Respond to resident requests or complaints in a timely, efficient and courteous manner.
Generate and analyze reports (Leasing Trends, Financial Performance and Projections, Occupancy Verifications).
Design and maintain a resident retention program (e.g., resident referral program or social activities).
Ensure OSHA standards and company safety policies are followed at all times.
Report any unusual circumstances regarding residents or the community.
Pursue educational opportunities for personal growth and development.
SUPERVISORY RESPONSIBILITIES Directly supervises one or more team members in the office and/or maintenance teams. Responsible for interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining team members, and addressing complaints and resolving problems in accordance with company policies and applicable laws.
QUALIFICATIONS EDUCATION and/or EXPERIENCE : High school diploma or GED; or three to five years related experience and/or training; or equivalent combination of education and experience. Tax Credit Experiences Required!
COMMUNICATION and PRESENTATION SKILLS : Ability to read, analyze, and interpret general business materials; prepare reports and business correspondence; effectively present information to managers, residents, customers, and the general public.
LEADERSHIP and STAFF DEVELOPMENT : Experience in managing a diverse workforce; ability to manage conflict, provide direction, and drive business results by managing staff performance.
ANALYTICAL and MATHEMATICAL SKILLS : Ability to perform numeric calculations and analyze operating statements to identify trends and variances.
PROBLEM SOLVING SKILLS : Ability to make and implement decisions under conditions of risk and/or uncertainty.
REASONING ABILITY : Ability to apply common sense and follow instructions with some variables in standardized situations.
CERTIFICATES, LICENSES, DESIGNATIONS : The Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended. Fair Housing must be completed within 1 day of hire. Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.
PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met to perform essential functions. Reasonable accommodations may be made. Regular manual actions may include using hands, standing, walking, and sitting. Occasional lifting up to 10 pounds. Visual requirements include various vision capabilities.
CORPORATE INTEGRITY : All team members are expected to act professionally, respect diversity, support goals, and follow company policies and procedures.
Franklin Group is an Equal Opportunity Employer.
Referrals increase your chances of interviewing at Franklin Group. Get notified about new Community Manager jobs in Norfolk, VA.
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Job Title:
Community Manager Location:
Norfolk, VA Supervisor:
Senior Community Manager / Regional Manager / VP of Operations FLSA Status:
Exempt (Salary) Tax Credit Experiences Required!
JOB SUMMARY Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operate the community within the financial guidelines and approved budget.
Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5-day notices (Pay or Quit) and evictions.
Work one weekend a month, preferably the first weekend of the month.
Perform physical inspections of the community and verify the condition of vacant apartments. Coordinate with maintenance staff to ensure timely reconditioning of apartments after move-out.
Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping.
Knowledge of Fair Housing Laws.
Interview, hire and onboard all community team members. Order maintenance uniforms and ID badges.
Maintain a professional appearance and behavior for self and community team members.
Inventory and order all necessary administrative supplies and equipment for the office staff.
Enforce company policies and procedures across all departments.
Oversee leasing of the community through supervision of the office and leasing personnel; ensure sales techniques and methods meet company standards.
Approve and submit all invoices for payment through Nexus.
Respond to resident requests or complaints in a timely, efficient and courteous manner.
Generate and analyze reports (Leasing Trends, Financial Performance and Projections, Occupancy Verifications).
Design and maintain a resident retention program (e.g., resident referral program or social activities).
Ensure OSHA standards and company safety policies are followed at all times.
Report any unusual circumstances regarding residents or the community.
Pursue educational opportunities for personal growth and development.
SUPERVISORY RESPONSIBILITIES Directly supervises one or more team members in the office and/or maintenance teams. Responsible for interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining team members, and addressing complaints and resolving problems in accordance with company policies and applicable laws.
QUALIFICATIONS EDUCATION and/or EXPERIENCE : High school diploma or GED; or three to five years related experience and/or training; or equivalent combination of education and experience. Tax Credit Experiences Required!
COMMUNICATION and PRESENTATION SKILLS : Ability to read, analyze, and interpret general business materials; prepare reports and business correspondence; effectively present information to managers, residents, customers, and the general public.
LEADERSHIP and STAFF DEVELOPMENT : Experience in managing a diverse workforce; ability to manage conflict, provide direction, and drive business results by managing staff performance.
ANALYTICAL and MATHEMATICAL SKILLS : Ability to perform numeric calculations and analyze operating statements to identify trends and variances.
PROBLEM SOLVING SKILLS : Ability to make and implement decisions under conditions of risk and/or uncertainty.
REASONING ABILITY : Ability to apply common sense and follow instructions with some variables in standardized situations.
CERTIFICATES, LICENSES, DESIGNATIONS : The Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended. Fair Housing must be completed within 1 day of hire. Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.
PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met to perform essential functions. Reasonable accommodations may be made. Regular manual actions may include using hands, standing, walking, and sitting. Occasional lifting up to 10 pounds. Visual requirements include various vision capabilities.
CORPORATE INTEGRITY : All team members are expected to act professionally, respect diversity, support goals, and follow company policies and procedures.
Franklin Group is an Equal Opportunity Employer.
Referrals increase your chances of interviewing at Franklin Group. Get notified about new Community Manager jobs in Norfolk, VA.
#J-18808-Ljbffr