Hanwha Vision America is hiring: Technical Writer in Trenton

Overview Hanwha Vision America is seeking a skilled Technical Writer focusing on the security industry to join our team. The ideal candidate will possess strong communication skills and a deep understanding of security technologies such as IP cameras, NVRs, and VMS software. The Technical Writer will create clear, concise, and technically accurate how-to guides for users of varying experience levels and will report to the Knowledge Manager. Duties/Responsibilities Develop clear and comprehensive how-to guides, user manuals, and technical documentation for security products, including IP cameras, NVRs, and VMS software. Translate complex technical concepts into simple, easy-to-understand instructions for users of all experience levels. Collaborate with subject matter experts to gather information and ensure accuracy of technical content. Ensure that documentation includes accurate technical instructions. Edit and proofread documentation to ensure accuracy, consistency, and adherence to company standards. Work closely with cross-functional teams, including product management, technical support, and sales, to gather information and ensure documentation meets end-user needs. Respond promptly to feedback and update documentation to address user needs and improve usability. Stay abreast of products, best practices, and emerging technologies to keep documentation relevant and up-to-date. Write and organize troubleshooting guides, FAQs, and best practices documentation to assist users with common issues and maximize product effectiveness. Incorporate diagrams, illustrations, and other visuals to enhance understanding of installation steps, product layouts, and system configurations. Regularly gather feedback from users and support teams to improve documentation quality and relevance. Education & Experience Possess 3-5 years of experience as a Technical Writer with at least 2 years in the security industry for IP cameras, NVRs, and VMS software. Proven ability to create clear, concise, and user-friendly technical documentation with meticulous attention to detail and user focus. Excellent written (grammar, spelling, punctuation) and verbal communication skills. Strong attention to detail and ability to meet deadlines. Strong organizational skills with the ability to manage multiple projects and prioritize documentation needs effectively. Demonstrated ability to work with minimal supervision while maintaining high standards of quality and attention to detail. Proficiency in Microsoft Office Suite and documentation tools. Experience in Zendesk, Service Now, or other Ticketing/Knowledge Systems. Seniority level Associate Employment type Full-time Job function Information Technology Industries: Security and Investigations Base pay range: $60,000.00/yr - $75,000.00/yr. This range is provided by Hanwha Vision America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Location: Jersey City, NJ (candidates in New Jersey acceptable). We are an equal opportunity employer. Referrals increase your chances of interviewing at Hanwha Vision America. #J-18808-Ljbffr