Rippling is hiring: API Technical Writer in San Francisco

5 days ago Be among the first 25 applicants

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors and was named one of America\'s best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

The API Technical Writer role on Rippling’s Customer Education team provides an opportunity to use strong technical writing skills to build accurate and user-friendly developer documentation. You will help drive developer adoption of Rippling’s API and future developer-facing products.

Developers build custom integrations on Rippling\'s infrastructure and distribute them through our App Shop. Customers and partners build integrated apps that extend Rippling\'s products and platform features to automate business processes with APIs that interact with Rippling\'s core resources using REST.

What You Will Do

• Create and maintain high-quality API documentation, including reference guides, developer guides, and tutorials
• Collaborate with product and engineering teams to develop accurate and user-friendly API reference documentation
• Ensure API documentation adheres to the company\'s style guidelines, is user-friendly, and follows industry best practices
• Author and maintain installation and user guides for 3rd party integrations featured in Rippling\'s App Shop marketplace
• Organize and structure the API documentation
• Keep the API documentation up-to-date with the latest API releases, changes, and improvements
• Advocate for developer-friendly APIs by suggesting improvements in API naming, versioning, error handling, and response formats
• Document custom programming languages within the Rippling Platform (e.g., Rippling Query Language)
• Develop and maintain best-practice code samples and real-world use cases that demonstrate proper API integration and usage

What You Will Need

• 5+ years of experience as a Technical Writer, with a focus on API documentation
• Experience writing effective technical content for a developer audience using Markdown
• Strong understanding of APIs, RESTful web services, and programming concepts
• Proficiency with various authoring, CMS, and task management tools
• Proficiency in writing clear, concise, and well-structured technical documentation
• Familiarity with API documentation tools, such as Swagger, Docusaurus, Postman, or similar
• Experience working in a fast-paced, dynamic startup environment

About The Team

The Customer Education team focuses on building best-in-class help documentation and on-demand training materials to help customers learn how to use the Rippling platform and products to be successful. The team creates tutorials, troubleshooting FAQs, training videos, and hands-on simulations to drive product adoption and customer success.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, disability, medical condition, sex, gender, gender identity, age, sexual orientation, veteran status, or any other legally protected characteristics. We provide reasonable accommodations for candidates with disabilities. To request accommodations, email accomodations@rippling.com.

Rippling values in-office collaboration. For office-based employees (within 40 miles of a Rippling office), working in the office at least three days a week is considered an essential function of the role.

This role offers a competitive salary, benefits, and equity. The salary for US-based employees is aligned with location-based tiers. The pay range for this role is:
107,000 - 133,000 USD per year (US Tier 1)
95,000 - 119,000 USD per year (US Tier 2)
90,000 - 113,000 USD per year (US Tier 3)

San Francisco, CA