Government Jobs
Public Safety Communications Dispatcher
Government Jobs, Placentia, California, United States, 92870
Public Safety Communications Dispatcher
The City of Placentia is now recruiting for the position of Public Safety Communications Dispatcher. Don't miss out on this exciting and rewarding opportunity to join the City of Placentia's Public Safety Communications Center! An eligibility list will be created from this recruitment to fill current and future vacancies. This recruitment will be open continuously and may close at any time without advance notice. You are encouraged to apply immediately. Under the direction of the Public Safety Communications Manager, the Public Safety Communications Dispatcher receives and processes all incoming emergency and non-emergency requests for police, fire, and medical help before dispatching the appropriate units. Examples Of Duties
The following list of functions, duties, and tasks is typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform other closely related or department-specific functions, duties, and tasks from those set forth below to address business needs and changing business practices. Receives 911 emergency calls from the public for police and fire emergency services; evaluates information to determine the location of the emergency and the appropriate personnel and equipment needed to respond; gathers all pertinent information for responding units. Dispatches emergency units on the computer-aided dispatch system (CAD) Maintains contact with all units on assignment to determine status and location. Contacts county and emergency management network agencies to provide information and coordinate call responses. Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities. Answers non-emergency calls for assistance, screens calls, and routes calls to the appropriate person or office. Enters, updates, and retrieves police related data from computer and teletype networks and inputs a daily log of all calls field units were dispatched to or initiated. Operates computer terminal, teletype, and radio unit to obtain or extract pertinent data. Assists sworn field personnel by searching records and requesting information from other law enforcement agencies in conjunction with field investigations being carried out by department personnel. Notifies appropriate coordinating agencies, such as Code Enforcement, Public Works, and other government and non-government entities, for response to various adverse incidents. Responds to questions, complaints, and requests from the public in accordance with departmental procedures. Compiles, tabulates, records, types, and checks statistical data. Completes medical and fire trainings using the International Academies of Emergency Dispatch (IAED) system. Other duties may include working overtime as needed, holidays, night shift, rotating shifts, etc. and performing other related duties as assigned to ensure the efficient and effective functioning of the work unit and the City. Typical Qualifications
A high school diploma, GED, or equivalent is required. A college-level degree in criminal justice or a related field, such as communications, is preferred. One year of public contact work experience is required. Telephone or dispatch experience is preferred. Licenses required: Valid, current driver's license. This position does not typically require driving; however, the ability to use reliable transportation for occasional off-site duties may be necessary. Certifications and testing required (Possession of, or ability to obtain within one year of appointment): P.O.S.T. Public Safety Dispatcher's Basic Course, National Testing Network (NTN) Examination, and obtain Emergency Medical and Fire Dispatch certification, Complete the Communications Center Training program, Complete required annual P.O.S.T. training and Continued Dispatch Education credits, CPR certification, California Law Enforcement Telecommunications System (CLETS) certification. Recruitment process and exam requirement: Applicants must file a concise and complete City application regarding their qualifications for the position online through the Human Resources Department webpage. The City of Placentia offers full testing services for the position of Public Safety Communications Dispatcher through National Testing Network (NTN). To register with NTN and schedule a test, go to www.nationaltestingnetwork.com, select 'Find Jobs', then select EMERGENCY COMMUNICATIONS Jobs and sign up for City of Placentia. Supplemental Information
Disaster Service Worker: Under California law, all City of Placentia employees are designated as Disaster Service Workers (DSW). In the event of a catastrophic event, City of Placentia employees may be expected to fulfill emergency action assignments. Equal Opportunity Employer: The City of Placentia is an Equal Opportunity employer and does not discriminate based on race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, veteran status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. The City of Placentia's Drug-Free Workplace Policy requires that all applicants undergo substance abuse testing before employment. The City of Placentia will consider qualified applicants with a criminal history, per the California Fair Chance Act.
The City of Placentia is now recruiting for the position of Public Safety Communications Dispatcher. Don't miss out on this exciting and rewarding opportunity to join the City of Placentia's Public Safety Communications Center! An eligibility list will be created from this recruitment to fill current and future vacancies. This recruitment will be open continuously and may close at any time without advance notice. You are encouraged to apply immediately. Under the direction of the Public Safety Communications Manager, the Public Safety Communications Dispatcher receives and processes all incoming emergency and non-emergency requests for police, fire, and medical help before dispatching the appropriate units. Examples Of Duties
The following list of functions, duties, and tasks is typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform other closely related or department-specific functions, duties, and tasks from those set forth below to address business needs and changing business practices. Receives 911 emergency calls from the public for police and fire emergency services; evaluates information to determine the location of the emergency and the appropriate personnel and equipment needed to respond; gathers all pertinent information for responding units. Dispatches emergency units on the computer-aided dispatch system (CAD) Maintains contact with all units on assignment to determine status and location. Contacts county and emergency management network agencies to provide information and coordinate call responses. Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities. Answers non-emergency calls for assistance, screens calls, and routes calls to the appropriate person or office. Enters, updates, and retrieves police related data from computer and teletype networks and inputs a daily log of all calls field units were dispatched to or initiated. Operates computer terminal, teletype, and radio unit to obtain or extract pertinent data. Assists sworn field personnel by searching records and requesting information from other law enforcement agencies in conjunction with field investigations being carried out by department personnel. Notifies appropriate coordinating agencies, such as Code Enforcement, Public Works, and other government and non-government entities, for response to various adverse incidents. Responds to questions, complaints, and requests from the public in accordance with departmental procedures. Compiles, tabulates, records, types, and checks statistical data. Completes medical and fire trainings using the International Academies of Emergency Dispatch (IAED) system. Other duties may include working overtime as needed, holidays, night shift, rotating shifts, etc. and performing other related duties as assigned to ensure the efficient and effective functioning of the work unit and the City. Typical Qualifications
A high school diploma, GED, or equivalent is required. A college-level degree in criminal justice or a related field, such as communications, is preferred. One year of public contact work experience is required. Telephone or dispatch experience is preferred. Licenses required: Valid, current driver's license. This position does not typically require driving; however, the ability to use reliable transportation for occasional off-site duties may be necessary. Certifications and testing required (Possession of, or ability to obtain within one year of appointment): P.O.S.T. Public Safety Dispatcher's Basic Course, National Testing Network (NTN) Examination, and obtain Emergency Medical and Fire Dispatch certification, Complete the Communications Center Training program, Complete required annual P.O.S.T. training and Continued Dispatch Education credits, CPR certification, California Law Enforcement Telecommunications System (CLETS) certification. Recruitment process and exam requirement: Applicants must file a concise and complete City application regarding their qualifications for the position online through the Human Resources Department webpage. The City of Placentia offers full testing services for the position of Public Safety Communications Dispatcher through National Testing Network (NTN). To register with NTN and schedule a test, go to www.nationaltestingnetwork.com, select 'Find Jobs', then select EMERGENCY COMMUNICATIONS Jobs and sign up for City of Placentia. Supplemental Information
Disaster Service Worker: Under California law, all City of Placentia employees are designated as Disaster Service Workers (DSW). In the event of a catastrophic event, City of Placentia employees may be expected to fulfill emergency action assignments. Equal Opportunity Employer: The City of Placentia is an Equal Opportunity employer and does not discriminate based on race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, veteran status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. The City of Placentia's Drug-Free Workplace Policy requires that all applicants undergo substance abuse testing before employment. The City of Placentia will consider qualified applicants with a criminal history, per the California Fair Chance Act.