Encore is hiring: Event Operations Supervisor, Audio Visual - Ritz Carlton in Wa

Event Operations Supervisor, Audio Visual - Ritz Carlton Event Operations Supervisor, Audio Visual - Ritz Carlton role at Encore . Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership, and development. They directly lead the technical team to ensure operational efficiencies and customer satisfaction, and may also participate in location administrative duties. Key Job Responsibilities Organize daily floor activities to ensure timely setup, refresh, and removal of equipment. Perform daily floor management including directing technician workflow and supporting labor needs and scheduling. Participate in crew scheduling with venue management and Workforce, focusing on talent-task alignment and event/client requirements. Ensure flowsheets are updated properly. Establish coordinated communication for event management. Attend venue meetings (e.g., banquet event order meetings, pre‑ and post‑conference meetings). Assist management with team compliance with Operational Excellence. Provide scheduling and operational efficiency suggestions. Deliver excellent customer service by following Encore Service Standards. Maintain positive client relationships through effective communication and on‑site assistance. Monitor events and check in on customers throughout the day. Train technicians on floor activities, operational standards, and Encore service standards; mentor new hires. Lead accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. Troubleshoot technical issues quickly, comply with security and safety measures. Ensure equipment security and perform preventive maintenance. Lead team in proper security, storage, transportation, and maintenance of equipment; participate in inventory counts. Job Qualifications Bachelor’s degree preferred. 3‑5 years of customer service or hospitality experience preferred. 3‑5 years of audio‑visual experience required. Completion of required internal or external training and certifications. Knowledge of technical theory and advanced problem‑solving skills. Experience leading workflow and team members. Valid driver’s license required for positions operating company vehicles. Ability to lift 50 lbs. Competencies Hospitality Ownership Manages Ambiguity Directs Work Achieves Goals Financial Acumen Builds Effective Teams Value People Physical Requirements Sitting: 2‑3 hrs | Standing: 4‑5 hrs | Walking: 4‑5 hrs | Stooping: 2‑3 hrs | Crawling: 2‑3 hrs | Kneeling: 2‑3 hrs | Bending: 2‑3 hrs | Reaching (above head): 2‑3 hrs | Climbing: 0‑1 hrs | Grasping: 4‑5 hrs Lifting: 0‑15 lbs continuously; 16‑50 lbs frequently; 51‑100 lbs occasionally; >100 lbs occasionally Carrying: 0‑15 lbs continuously; 16‑50 lbs frequently; 51‑100 lbs occasionally; >100 lbs never Auditory/Visual: Close vision continuously; distance vision continuously; color vision frequently; peripheral vision occasionally; depth perception frequently; hearing continuously Pushing/Pulling: 0‑15 lbs continuously; 16‑50 lbs frequently; 51‑100 lbs frequently; >100 lbs occasionally Note: Activities marked with an asterisk indicate performed without assistance. Work Environment Hotel/convention center environment with moderate exposure to outdoor temperatures, dust, moderate‑to‑high noise. Occasional irregular hours and on‑call status including evenings, weekends, holidays. May work at multiple hotel locations. Compensation Hourly range: $24.10‑$29.53. Pay determined by location and experience. Potential for overtime, bonuses, and other incentives. Benefits Encore offers worldwide benefits options and a culture that celebrates diversity. For details, view benefits and inclusivity information. Seniority Level Mid‑senior level. Employment Type Full‑time. Job Function Management and Manufacturing. Industry: Events Services. Location Washington, DC; Baltimore Area; Laurel, MD; Silver Spring, MD; Jessup, MD; and other U.S. locations. #J-18808-Ljbffr