Community Manager Job at Elme Communities in Conyers

Overview

When you join our Leasing and Resident Experience team as a Community Manager, you become part of a passionate group dedicated to nurturing belonging in our apartment communities. You join a team committed to empowerment and long-term solutions, embracing the responsibility of recruiting and retaining diverse high-potentials and coaching them to achieve their best.

Primary Responsibilities

• Elevate the customer service experience for existing and prospective residents in accordance with our service standards.
• Provide sales, customer service, and administrative leadership and support to the team and overall operation.
• Think like an owner in achieving financial objectives by assisting with rent collection, timely bill processing and payment, operational forecasting, annual budget prep, scheduling expenditures, variance analysis, and initiating corrective action.
• Navigate and resolve resident issues with clear and courteous communication and coach others in doing the same.
• Contribute to the ideation and implementation of advertisement materials and community marketing campaigns.
• Create and disseminate timely, clear, and compassionate communications to prospects, residents, vendors, and internal groups/team members.
• Contribute to elevating and maintaining an exceptional online reputation and compliance with state and local legal requirements.

Team Leadership and Development

• Be a positive role model and champion of company mission, vision, values, and customer service and operational standards of excellence.
• Hire, inspire, and develop a diverse, high-performing team.
• Take ownership in talent attraction and retention efforts by delivering exceptional candidate and employee experiences.
• Coach and mentor team members in their professional and leadership development efforts and facilitate participation in on-the-job and company-directed learning programs.
• Ensure that policies, procedures, safety, and compliance expectations are clearly communicated and consistently met.
• Proactively manage staff scheduling, employee time off requests, overtime needs, and general timekeeping responsibilities.
• Demonstrate learning agility by taking ownership of your path to professional development and career advancement.

Our Ideal Team Member

• Has a passion for people and community. We welcome everyone!
• Has a college degree or applicable lived experience.
• Has a proven track record of career progression in the property management industry with a strong desire to grow as an operational and people leader.
• Demonstrates exceptional aptitude to influence across functional areas without creating silos.
• Enjoys a flexible schedule that includes working weekends.
• Takes pride in progressively responsible problem solving, communication and presentation skills.
• Strong financial aptitude and budget management skills.
• Digitally proficient in Excel, Word, PowerPoint, MS Teams, and social media.
• Proficient with CRM systems and/or industry-specific management software, such as Yardi.
• Champions commitment to belonging through diversity, equity, inclusion & accessibility initiatives.
• Demonstrates resilience and accountability for results.
• Believes in teamwork and finishing stronger together.

Compensation and Benefits

The annual salary range for this role is $81,000 - $95,000 (subject to experience).

Additional Compensation: In addition to the base salary, this role may be eligible to participate in our annual bonus programs, which may include leasing commissions, renewal bonuses, and spot awards.

Team Member Benefits

• 401(k) Matching: Plan for your future with our generous 401(k) matching program.
• Dental Insurance: Comprehensive dental coverage.
• Health Insurance: Three plan options to fit your needs.
• Life Insurance: Company-paid life insurance policy.
• Disability Insurance: Short-term and long-term disability coverage.
• Paid Time Off: Paid time off policy.
• Paid Holidays: Paid time off on holidays.
• Pet Insurance: Coverage for your furry friends.
• Rent Discount: 30% discount on rent at any of our communities.

Equal Opportunity Employer

Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.

Location and Roles

Locations mentioned include Conyers, GA; Stockbridge, GA; McDonough, GA; Stone Mountain, GA; Decatur, GA; Covington, GA. This page contains various listings and prompts for related roles and postings.

Elme Communities is actively seeking qualified applicants for the Community Manager role and is not indicating any current job expiration beyond the terms of standard postings.