ServiceNow

Creative Director: Campaigns Job at ServiceNow in Los Angeles

ServiceNow, Los Angeles, CA, United States, 90079

Overview

Company

ServiceNow is a global market leader delivering AI-enhanced technology. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

A conceptual creative leader who can lead the design and execution of impactful, brand-building and demand-generating campaigns. This role will work with a cross-functional team of designers, copywriters, brand managers, internal partners, and external agencies to establish strategic and creative approaches to integrated campaigns that are comprised of digital display, social, activations, video and more. A creative leader who can dream up and implement innovative ways to tell the story of our brand, platform and solutions – in ways that surprise and delight our audiences across a variety of channels.

Responsibilities

Set the creative “vision” for campaigns – based on brand vision, product truths, customer insights and knowledge of the customer journey.
Work cross-functionally with a range of stakeholders – act as a strategic and conceptual creative partner for development of campaigns that land in markets around the world.
Lead teams, contractors and/or agency partners to create campaigns that build our brand and generate demand.
Contribute to the creative brief process – translate stakeholder input into sound creative strategy that drives impactful work.
Bring digital-first thinking to every assignment and partner with stakeholders to optimize digital creative in real-time based on in-market performance data.
Champion long-term initiatives that deliver success across a broader area of impact.
Ensure creative output and campaign work is efficient, scalable, and integrated.
Actively train, mentor and manage junior-level creative team members to take creative risks and do their best work.

Qualifications

A minimum of 15 years of experience in the creative industry, with at least 5 years on integrated, digital-first campaigns as part of an in-house team.
Exceptional ability to lead, influence, and collaborate across organizational boundaries.
Proven track record of leading by example and inspiring colleagues to create differentiating ideas.
Curiosity and a growth mindset; ability to absorb information and learn on the job.
Strong presentation skills with the ability to sell creative thinking to the organization and senior executives.
Belief in brand consistency across all customer touchpoints.
Experience in B2B (ideal but not required).
Adobe Creative Cloud expertise (hands-on able to create great work).

Compensation and Benefits

For positions in this location, base pay ranges from $159,400 to $279,000, plus equity where applicable, variable/incentive compensation and benefits. The base pay shown is a guideline; total compensation varies by qualifications, skill level, competencies, and work location. We offer health plans, 401(k) with company match, ESPP, matching donations, flexible time away, and family leave programs. Compensation is based on geographic location and is subject to change based on work location.

Work Conditions and Equal Opportunity

Work personas describe the flexibility and location expectations for ServiceNow staff. ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Accommodations

We strive to provide an accessible and inclusive candidate experience. If you require a reasonable accommodation to complete any part of the application process, or need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control

Positions requiring access to controlled technology may be subject to export control regulations. Employment is contingent upon ServiceNow obtaining any necessary export licenses or approvals.

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