Comcast is hiring: Head of Publisher Account Management – FreeWheel (U.S. Supply

Overview

Head of Publisher Account Management – FreeWheel (U.S. Supply) role at Comcast. FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. We’re a global company with offices in nine countries and capabilities to insert advertisements around the world.

The Head of Publisher Account Management will lead FreeWheel’s U.S. Publisher Account Management organization. This leader will drive client success, operational excellence, and revenue growth for FreeWheel’s premium publisher partners. You will shape strategy, mentor talent, and serve as a primary cross-functional connector across Sales, Product, Operations, Finance, and Engineering to deliver exceptional value to clients. This position requires a seasoned leader who combines operational excellence with strategic vision. The successful candidate will be expected to set a clear direction, establish high performance standards, and drive momentum across the organization. This is a high-growth opportunity for someone who leads with clarity and purpose and can elevate both people and processes to accelerate progress and impact. This position is not eligible for visa sponsorship and requires working in the Manhattan office four days per week (one day virtual).

Note: This description does not imply visa sponsorship eligibility. Applicants must be authorized to work for Comcast in the United States without current or future sponsorship needs.

Responsibilities

• Lead, mentor, and inspire a large team of account managers, fostering a culture of excellence, accountability, and innovation.
• Build and execute a vision for scaling account management capabilities in line with business objectives and market evolution.
• Invest in talent development, succession planning, and career growth for team members.
• Serve as an executive-level stakeholder for FreeWheel’s premium publisher clients, ensuring satisfaction, retention, and revenue growth.
• Partner with account managers to resolve complex issues, build trust, and deepen strategic engagement with clients.
• Represent the U.S. Supply organization in key cross-functional initiatives with Sales, Product, Engineering, Operations, and Marketing.
• Act as a voice of the publisher in internal forums, influencing product roadmaps and operational strategies.
• Collaborate with internal teams to leverage data, technology, and insights to deliver measurable performance improvements for publishers.
• Oversee operational aspects of the Account Management function, ensuring efficient processes and accurate forecasting.
• Drive continuous improvement initiatives to enhance team productivity, client experience, and business outcomes.
• Partner closely with Sales leadership to support upsell and renewal strategies, ensuring seamless lifecycle management of key accounts.
• Maintain deep knowledge of programmatic advertising, particularly in the premium video and CTV space, to guide strategic decision-making.
• Stay ahead of industry trends and emerging technologies, ensuring FreeWheel remains at the forefront of innovation.
• Execute independent judgment and decision-making in matters of significance.
• Maintain consistent attendance; ability to work nights and weekends as needed.

Qualifications

• 10+ years of experience in digital advertising, ad tech, or media with a focus on account management, client success, or publisher services.
• 5+ years in a senior leadership role managing large teams and multiple layers of management.
• Proven ability to lead in a highly cross-functional, matrixed organization.
• Deep understanding of programmatic advertising, premium video, and CTV ecosystems.
• Strong analytical skills and experience using data to inform strategy and optimize performance.
• Exceptional communication, negotiation, and relationship-building skills at the executive level.
• Ability to thrive in a fast-paced, evolving environment while maintaining a strategic perspective.

Employee Expectations

• Understand our Operating Principles and use them as guidelines for how you work.
• Own the customer experience, placing customers first and delivering seamless digital options at every touchpoint.
• Know your stuff, be enthusiastic learners, users and advocates of our technology and services.
• Win as a team by collaborating and being open to new ideas.
• Be an active part of the Net Promoter System, gathering feedback to elevate customer outcomes.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for colleagues, customers, investors and communities.

Disclaimer

This information highlights the general nature of work performed by employees in this role and is not a comprehensive inventory of duties, responsibilities, and qualifications. Comcast is an equal opportunity workplace and will consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other legally protected status.