Kenworth Sales is hiring: Service Writer in Spokane

Overview

Be among the first 25 applicants. Kenworth Sales Company is an industry leader with a long history of success. We have exciting career opportunities and are always looking for highly motivated individuals with a passion for helping customers build success.

Note: This description includes the Service Writer role with duties, qualifications, and benefits as outlined below. The following content retains the information from the original posting while reorganizing for clarity and readability.

Responsibilities

• Collecting data from customers and vehicles and accurately entering data into the business system.
• Answering inbound calls and scheduling appointments.
• Assisting Shop Foremen and Service Advisors with daily work order processing, returning cores and locating warranty parts.
• Deliver excellent customer service in person, via phone and electronic communication.
• Personally coordinates customer intake, collects all data, and creates repair orders.
• Assist Service Advisor with obtaining approvals.
• Coordinate with Department Management, Shop Foremen and Service Advisor to schedule repair appointments for customer repairs.
• Answer inbound calls and provide basic information on customer repair status.
• Promote the sale of labor, parts and accessories; maintain pertinent information on sales, specials, service coupon offers and special rates.
• Maintain understanding of Service Bulletins, Campaigns, Federal Recalls and other pertinent literature.
• Follow up with customers after repair to ensure satisfactory outcomes and resolve any unhappy customer in coordination with Service Advisor and Service Management.
• Complete customer satisfaction surveys via phone and email.
• Maintain a calm, professional demeanor at all times and open communication with other staff by posting in work order notes and through verbal and written correspondence.
• Attend and apply factory and formal training as required.

Qualifications

• Determined self-starter; works well in a group or alone.
• Ability to read and comprehend English instructions and information.
• High school diploma or equivalent.
• Working knowledge of all heavy truck repair methods.
• Ability to identify and meet customer needs and requirements.
• Hard worker, responsible and a problem solver.
• Organizational and time management skills; exceptional phone and customer service skills.
• Appearance must meet the company image and requirements.

Working Conditions

• Position can be physically demanding, may require lifting up to 50 pounds, sometimes repeatedly.
• May work at a desk in an office setting for part of the shift, doing paperwork, filing, and key entry on a computer.
• During the same shift, may climb stairs, climb in and out of vehicles, stand, stoop, kneel, crouch, and move about the dealership facility to communicate with managers, employees and customers.
• Exposed to noise, dust, exhaust fumes and other hazardous and non-hazardous materials.
• Must be able to lift up to 50 lbs. unassisted on a regular basis.
• Uniforms are required.

Benefits

• Promotes a progressive environment with emphasis on teamwork, customer service, training and personal development.
• Stability; company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of excellence; work for an award-winning dealership with a reputation for quality and customer service.
• Excellent compensation and benefits package including comprehensive health and dental insurance, FSAs with FLEX Card, group life insurance, disability insurance, voluntary life insurance, holidays, paid vacation and personal leave, 401(k) with company match, and voluntary supplemental insurance plans.

Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.