Lead UX Researcher Job at Ascendo Resources in Town of Florida

Overview

Executive Director of Financial Services / Partner - Ascendo Resources

A leading banking organization is seeking an experienced Lead Mixed Methods UX Researcher to shape data-driven product experiences across multiple digital platforms. This individual will oversee the design, execution, and communication of research initiatives that directly inform the company’s digital strategy. The ideal candidate is a hands-on leader who excels at both qualitative and quantitative research, capable of mentoring a team while partnering closely with stakeholders to translate insights into business and design impact.

Please note that it is a requirement of this role to be completely bilingual in Spanish and English!

Responsibilities

• Lead and manage end-to-end UX research projects — from scoping and methodology design to execution, analysis, and presentation of insights.
• Conduct diverse studies, including user interviews, usability testing, ethnography, heuristic evaluations, and quantitative surveys.
• Guide and mentor a small team of UX researchers, fostering collaboration, rigor, and innovation.
• Partner with product, design, engineering, and business stakeholders to validate assumptions, test hypotheses, and influence key decisions.
• Prioritize and balance strategic research initiatives with ongoing tactical support.
• Communicate and present findings to cross-functional teams and executive leadership in a compelling, actionable manner.
• Drive continuous improvement of research processes, documentation, and toolkits to elevate organizational research maturity.
• Manage the UX research budget, oversee external vendors, and participate in the recruitment and development of top research talent.

Qualifications

• 8+ years of professional UX research experience, including hands-on execution and leadership of mixed-methods research.
• Proven experience leading and mentoring research teams in a fast-paced, data-driven environment.
• Bachelor’s degree in Human-Computer Interaction, Psychology, Design, Information Systems, or related field (Master’s preferred).
• Expertise in qualitative and quantitative methods, including usability testing, concept validation, A/B testing, and statistical analysis.
• Excellent communication, storytelling, and stakeholder-management skills; able to distill complex findings into clear business insights.
• Strong business and technical acumen with familiarity in digital banking or financial services preferred.
• Highly organized, analytical, and detail-oriented, with exceptional presentation skills.
• Fully bilingual in English and Spanish (you will not be considered if you are not bilingual).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing, Research, and Information Technology

Industries

• Banking and Financial Services