Diverse Lynx
Overview
Job Title:
UI/UX Service Designer Location:
Columbus OH Industry:
Financial Services C2C
Job Summary
We are seeking a skilled and motivated
Service Designer (UI/UX)
to join our Legal & Regulatory Control Operations team. In this role, you will design and enhance
end-to-end customer and employee experiences
within our enterprise applications. You’ll leverage your expertise in
service design, user research, and inclusive design
to solve complex problems and deliver user-centered, strategic solutions.
You will collaborate with product, design, tech, data, and business stakeholders to ensure our services and systems are not only effective but also intuitive and accessible to all users.
Responsibilities
Design and implement
end-to-end service experiences , including service blueprints, journey maps, and storyboards.
Identify opportunities to improve customer and employee interactions across digital and non-digital touchpoints.
Conduct user experience research and integrate findings into actionable service design strategies.
Collaborate with cross-functional teams including architecture, product, technology, data, and business to align on project goals and delivery.
Lead and participate in
workshops and co-creation sessions
with stakeholders and users.
Create
experience maps ,
information architecture , and
low/high fidelity prototypes
to visualize service concepts.
Apply inclusive design principles and ensure compliance with accessibility standards and assistive technologies.
Continuously iterate designs based on feedback, usability testing, and performance data.
Required Skills & Qualifications
4–7 years
of experience in Service Design, UX Design, or related fields.
Proficiency in service design tools and techniques: service blueprints, journey mapping, personas, storyboarding, etc.
Strong understanding of
UX principles , design thinking methodologies, and
information architecture .
Experience working in complex environments, preferably in
financial services
or regulated industries.
Knowledge of
accessibility standards (e.g., WCAG)
and assistive technologies.
Strong communication and facilitation skills, especially in cross-functional settings.
Demonstrated ability to manage projects of moderate complexity across multiple products or teams.
Comfortable working independently and mentoring junior designers when needed.
Preferred Qualifications
Background in
supporting enterprise applications
for back-office or specialist users.
Experience with tools such as Figma, Miro, Adobe Creative Suite, and prototyping tools.
Familiarity with Agile methodologies and working in fast-paced environments.
Understanding of data privacy and compliance as it relates to user experience.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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UI/UX Service Designer Location:
Columbus OH Industry:
Financial Services C2C
Job Summary
We are seeking a skilled and motivated
Service Designer (UI/UX)
to join our Legal & Regulatory Control Operations team. In this role, you will design and enhance
end-to-end customer and employee experiences
within our enterprise applications. You’ll leverage your expertise in
service design, user research, and inclusive design
to solve complex problems and deliver user-centered, strategic solutions.
You will collaborate with product, design, tech, data, and business stakeholders to ensure our services and systems are not only effective but also intuitive and accessible to all users.
Responsibilities
Design and implement
end-to-end service experiences , including service blueprints, journey maps, and storyboards.
Identify opportunities to improve customer and employee interactions across digital and non-digital touchpoints.
Conduct user experience research and integrate findings into actionable service design strategies.
Collaborate with cross-functional teams including architecture, product, technology, data, and business to align on project goals and delivery.
Lead and participate in
workshops and co-creation sessions
with stakeholders and users.
Create
experience maps ,
information architecture , and
low/high fidelity prototypes
to visualize service concepts.
Apply inclusive design principles and ensure compliance with accessibility standards and assistive technologies.
Continuously iterate designs based on feedback, usability testing, and performance data.
Required Skills & Qualifications
4–7 years
of experience in Service Design, UX Design, or related fields.
Proficiency in service design tools and techniques: service blueprints, journey mapping, personas, storyboarding, etc.
Strong understanding of
UX principles , design thinking methodologies, and
information architecture .
Experience working in complex environments, preferably in
financial services
or regulated industries.
Knowledge of
accessibility standards (e.g., WCAG)
and assistive technologies.
Strong communication and facilitation skills, especially in cross-functional settings.
Demonstrated ability to manage projects of moderate complexity across multiple products or teams.
Comfortable working independently and mentoring junior designers when needed.
Preferred Qualifications
Background in
supporting enterprise applications
for back-office or specialist users.
Experience with tools such as Figma, Miro, Adobe Creative Suite, and prototyping tools.
Familiarity with Agile methodologies and working in fast-paced environments.
Understanding of data privacy and compliance as it relates to user experience.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
#J-18808-Ljbffr