NR Consulting is hiring : Customer Service Diagnostic Content Developer / Author

Overview

Role : Customer Service Diagnostic Content Developer / Author

Location : Woodridge, IL (Onsite)

Type : Contract

Duration : CTH

Mandate Domain : Automotive

Diagnostic tool : EST / SDS / CAN analyzer / DLB

Responsibilities

• Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC
• Good Knowledge of Fault code analysis, Arbortext with automobile background experience, In Arbortext, experience working with DITA and XML, Knowledge of CAN communication over OBD
• Experienced in Diagnostics troubleshooting / Technical Writer with more than 2 years of experience
• Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
• Hands-on experience with developing customer service fault code diagnostics documentation
• Knowledge of DITA XML authoring using Arbortext and graphics tool such as Adobe Illustrator
• Understanding of structured authoring (DITA)
• Hands on experience in vehicle electrical / electronic diagnostics
• Knowledge of diagnostics tools used in automobile for vehicle diagnosis
• Experience with service tools and its specifications used for vehicle servicing
• Knowledge of XML and DITA XML authoring using Arbortext
• Can understand vehicle electrical architecture, fault codes finding & developing trouble shooting to resolve fault codes
• Knowledge of CAN communication over OBD
• Familiar with electric vehicle fault code diagnostics and aware of necessary precaution to take care of while handling high / low voltage connections
• Good understanding of Agile environment & alignment to Agile writing principles
• Excellent verbal and written communication skills
• Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC generated & to write appropriate step by step procedure to diagnose those DTC's
• Knowledge of writing programming procedures to program module parameters using any programming software tool

Qualifications

• The candidate must have a bachelor's degree from engineering
• Good Knowledge of Fault code analysis
• Excellent analytical and problem-solving skills
• Ability to communicate effectively across multiple levels of management
• Knowledge of automotive system theory, in any or all of the following areas: Electronic and electrical fundamentals; Fault code diagnostics; Modern automotive systems