Customer Advocacy & Influencer Senior Manager Job at Moxie in New York

Customer Advocacy & Influencer Senior Manager

This role is offered by Moxie, a remote‑first company dedicated to empowering aesthetic entrepreneurs. Your pay will be based on your experience—discuss with your recruiter for details.

Base Pay Range

$115,000.00/yr - $145,000.00/yr

About Moxie

Moxie is a global, remote‑first team of more than 140 people supporting hundreds of practices nationwide. Our purpose is to unlock sustainable success for aesthetic entrepreneurs at every stage of their journey.

About the Role

We’re looking for a Customer Advocacy & Influencer Senior Manager to turn Moxie's customers and influencers into our most powerful growth engine. This high‑impact, cross‑functional role blends creative storytelling, relationship building, and program design to drive measurable business outcomes.

You’ll activate delighted injector‑owners and medspa entrepreneurs as vocal advocates, grow Moxie’s community, and build influencer partnerships that expand our brand’s reach. You’ll collaborate closely with Marketing, Sales, and Practice Success to shape how Moxie builds trust, accelerates deals, and becomes the most talked‑about brand in aesthetics. This role reports to the Head of Marketing.

Responsibilities

• Activate Customer Advocacy – Turn our happiest customers into Moxie’s strongest advocates by building relationships, capturing stories, and driving referrals and testimonials that fuel pipeline growth.
• Launch and Grow Community Initiative – Build Moxie’s community, a mix of online engagement, events, and ambassador touchpoints that connect injector‑owners and prospects around shared success.
• Build the Moxie Advocacy Engine – Design and operationalize scalable programs for referrals, references, and social proof that Sales and Marketing can rely on at every stage of the customer journey.
• Lead Influencer & KOL Partnerships – Identify and manage partnerships with top aesthetics influencers and key opinion leaders (KOLs) to amplify Moxie’s story across social channels and industry forums.
• Create Customer‑Led Content – Produce social spotlights, case studies, and storytelling campaigns (like “Moxie Moments”) that showcase real customer impact and community energy.
• Drive Cross‑Functional Alignment – Partner with Sales, Provider Success, and Marketing to ensure advocacy and community programs align with company goals and accelerate the sales cycle.
• Measure and Scale Impact – Track metrics on referrals, reach, engagement, and pipeline influence to continuously optimize advocacy programs and demonstrate business impact.

What We’re Looking For

• Experience in Advocacy or Community Marketing – 4–8 years in customer marketing, community, or influencer management within SaaS, healthtech, beautytech, or consumer wellness.
• Program Builder – Proven ability to design, launch, and scale advocacy or influencer programs from the ground up.
• Creative Storyteller – Strong writing and content instincts with an eye for turning customer success into powerful narratives.
• Relationship‑Driven – Skilled at building authentic relationships with customers, creators, and internal teams.
• Data‑Informed Marketer – Uses metrics to measure the reach, engagement, and impact of advocacy and community programs.
• Collaborative and Hands‑On – Comfortable executing quickly while working cross‑functionally across teams and functions.
• Industry Curiosity – Interest in the aesthetics, wellness, or entrepreneurial space, and excitement to build within a vibrant, aspirational industry.

Why Join Us?

• High Visibility & Ownership – Drive initiatives and build playbooks that sit at the intersection of marketing, sales, and customer success.
• Creativity + Impact – Combine storytelling, community building, and measurable growth outcomes.
• Vibrant Industry – Work in a dynamic, high‑energy category where creativity and connection thrive.
• Career Growth – Build a high‑profile program from the ground up with the potential to grow into a leadership role.
• Competitive Compensation – Stock options and comprehensive health, dental, and vision coverage.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Retail Health and Personal Care Products

At Moxie, we welcome people of all backgrounds, experiences, and perspectives. If you require any accommodations to fully participate in the interview process, please let us know—we’re happy to assist.