Studio Manager Job at OVME Aesthetics in Chicago

Studio Manager – OVME Aesthetics

Location: Chicago, IL
Department: Studio Team
Seniority Level: Mid‑Senior Level
Employment Type: Full‑time
Job Function: Design, Art/Creative, Information Technology
Industries: Personal Care Product Manufacturing

Description

We are seeking a Studio Manager to oversee the operations and administration of our Studio. The role involves managing daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Strong leadership, organizational, and interpersonal skills will contribute to overall success and growth.

Key Responsibilities

• Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
• Supervise and provide guidance to Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
• Monitor and analyze key performance indicators (KPIs) to evaluate Studio performance, identify areas for improvement, and implement appropriate strategies.
• Prepare regular reports on Studio activities, financial performance, and operational metrics for management review.
• Implement operational policies, procedures, and standards to ensure consistent high‑quality service delivery.
• Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
• Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring availability and proper storage.
• Collaborate with the clinical team to ensure seamless coordination and communication between clinical and administrative aspects.
• Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
• Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining high level of customer service.
• Oversee implementation of marketing and promotional strategies to attract new clients and enhance client retention.
• Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements.

Skills, Knowledge & Expertise

• 3+ years of management experience.
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast‑paced, client‑service‑oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self‑starter and passion for learning.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Medical CRM/Zenoti experience a plus.
• Bachelor’s degree or comparable industry experience preferred.

Benefits

• 15 days Paid Time Off
• 10 Paid Holidays
• Medical, Dental, Vision 45/55 percent Employee/Employer Split – Primary
• Medical, Dental, Vision 70/30 percent Employee/Employer Split – Dependents
• Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid
• 401(k) Employee Contribution
• 401(k) Employer Match – Coming later this year, 2024!
• Employee Assistance Program (EAP) Resources
• Overalls LifeConcierge™
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus