PayPal
Principal Experience Designer - Agentic Commerce
PayPal, San Jose, California, United States, 95199
Principal Experience Designer - Agentic Commerce
3 days ago Be among the first 25 applicants
About PayPal PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Job Description Summary Shopping is undergoing its biggest shift since ecommerce. As a Principal Experience Designer, you’ll define strategy and roadmap for our Agentic Experience team—partnering with Product on goals and with Engineering on a fast-changing technical landscape. For Consumer Agentic Experiences, you’ll turn complex, novel challenges into clear design direction, articulating rationale to drive cross-functional collaboration and connect near‑term actions to long‑term vision. You’ll balance focus and flexibility, prioritizing in an ambiguous space while addressing mission‑critical efforts. Your work will champion human-centered privacy and security in AI, spark innovation, and influence executive decisions.
Responsibilities
Establish overall business or technical strategy for user experience initiatives.
Negotiate with and influence decision‑making reaching the senior executive level.
Identify and resolve unique situations of substantial significance in user interface or interaction design.
Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services.
Lead the development of user experience strategies that resonate with target audiences.
Support and mentor less‑experienced roles to provide an example of innovation, excellence, and day‑to‑day learning.
Hands on design and prototyping of conversational interfaces, testing adaptive systems, prototyping with AI tools, designing feedback loops between users and models, or creating explainability mechanisms.
Partner with data scientists, ML engineers, or AI research teams, display tight integration with technical AI disciplines.
Lead the development of user experience strategies that resonate with target audiences (duplicate, retained for completeness).
Minimum Qualifications
Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.
Preferred Qualifications
Systemic Thinking & Adaptive Design: Demonstrated experience in designing complex systems that go beyond a single user flow to encompass interconnected, multi‑touchpoint journeys. For example, experience in designing a dynamic pricing system that adapts to user behavior in real time or creating a notification system that learns user preferences and proactively adjusts its frequency and content.
Data‑Driven Autonomy: The ability to leverage large datasets and analytics to inform design decisions and create autonomous, self‑improving user experiences. For example, using A/B testing and machine learning to optimize a checkout flow or designing an AI‑driven fraud detection system that provides a seamless user experience while adapting to new threats.
Proactive Problem‑Solving: A history of anticipating user and business needs, identifying potential issues before they arise, and designing preventative or self‑correcting solutions. For example, creating a predictive model to identify user churn risks and designing a proactive in‑app experience to retain them.
User‑Centric AI Interaction: Experience designing intuitive interfaces that define new interaction models between users and AI agents. For example, designing a conversational interface for a customer service bot or creating a personalized recommendation engine that feels less like an algorithm and more like a helpful co‑pilot.
End‑to‑End Ownership: A portfolio or work history that demonstrates ownership of projects from initial conception and strategy through to post‑launch optimization, showcasing the ability to lead a product’s entire lifecycle.
The ability to leverage business data and analytics to identify opportunities to innovate the experience, prioritize work, and inform the design.
Experience designing intuitive interaction models between people and AI agents.
A dynamic portfolio demonstrating ownership of shipped projects—from concept to post‑launch iteration.
Compensation The U.S. national annual pay range for this role is $188,000 to $323,950.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact paypalglobaltalentacquisition@paypal.com.
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About PayPal PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Job Description Summary Shopping is undergoing its biggest shift since ecommerce. As a Principal Experience Designer, you’ll define strategy and roadmap for our Agentic Experience team—partnering with Product on goals and with Engineering on a fast-changing technical landscape. For Consumer Agentic Experiences, you’ll turn complex, novel challenges into clear design direction, articulating rationale to drive cross-functional collaboration and connect near‑term actions to long‑term vision. You’ll balance focus and flexibility, prioritizing in an ambiguous space while addressing mission‑critical efforts. Your work will champion human-centered privacy and security in AI, spark innovation, and influence executive decisions.
Responsibilities
Establish overall business or technical strategy for user experience initiatives.
Negotiate with and influence decision‑making reaching the senior executive level.
Identify and resolve unique situations of substantial significance in user interface or interaction design.
Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services.
Lead the development of user experience strategies that resonate with target audiences.
Support and mentor less‑experienced roles to provide an example of innovation, excellence, and day‑to‑day learning.
Hands on design and prototyping of conversational interfaces, testing adaptive systems, prototyping with AI tools, designing feedback loops between users and models, or creating explainability mechanisms.
Partner with data scientists, ML engineers, or AI research teams, display tight integration with technical AI disciplines.
Lead the development of user experience strategies that resonate with target audiences (duplicate, retained for completeness).
Minimum Qualifications
Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.
Preferred Qualifications
Systemic Thinking & Adaptive Design: Demonstrated experience in designing complex systems that go beyond a single user flow to encompass interconnected, multi‑touchpoint journeys. For example, experience in designing a dynamic pricing system that adapts to user behavior in real time or creating a notification system that learns user preferences and proactively adjusts its frequency and content.
Data‑Driven Autonomy: The ability to leverage large datasets and analytics to inform design decisions and create autonomous, self‑improving user experiences. For example, using A/B testing and machine learning to optimize a checkout flow or designing an AI‑driven fraud detection system that provides a seamless user experience while adapting to new threats.
Proactive Problem‑Solving: A history of anticipating user and business needs, identifying potential issues before they arise, and designing preventative or self‑correcting solutions. For example, creating a predictive model to identify user churn risks and designing a proactive in‑app experience to retain them.
User‑Centric AI Interaction: Experience designing intuitive interfaces that define new interaction models between users and AI agents. For example, designing a conversational interface for a customer service bot or creating a personalized recommendation engine that feels less like an algorithm and more like a helpful co‑pilot.
End‑to‑End Ownership: A portfolio or work history that demonstrates ownership of projects from initial conception and strategy through to post‑launch optimization, showcasing the ability to lead a product’s entire lifecycle.
The ability to leverage business data and analytics to identify opportunities to innovate the experience, prioritize work, and inform the design.
Experience designing intuitive interaction models between people and AI agents.
A dynamic portfolio demonstrating ownership of shipped projects—from concept to post‑launch iteration.
Compensation The U.S. national annual pay range for this role is $188,000 to $323,950.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact paypalglobaltalentacquisition@paypal.com.
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