Inside Higher Ed is hiring: Audio/Visual Technologist 2 in Augusta

Audio/Visual Technologist II – Augusta University (Job ID 290875)

Location: Augusta University, Augusta, GA

Full Time

Shift: Days; Monday–Friday

Job Summary

Under general supervision, the AV Technologist II will set up and operate a variety of instructional technologies, video conferencing, and AV equipment, collaborating with faculty, staff, and students with an emphasis on excellent customer service. The role includes tier‑II support, incident resolution in Service Now, weekend and evening event support as needed, and mentoring of student AV support workers.

Responsibilities

• FACILITATES USE OF AUDIO/VISUAL TECHNOLOGY: Sets up, tests, and facilitates use of audio/visual systems, video conferencing systems, lecture capture systems, audio conferencing systems, Zoom/MS Teams, computers, software, and related technology to support classroom teaching, meetings, and special events; provides assistance and technical support to presenters.
• INSPECT AUDIO/VISUAL EQUIPMENT: Conducts periodic inspections of audio/visual equipment and classroom technologies to proactively identify potential issues and minimize risks.
• MONITORS AND SUPPORTS LIVE DELIVERY: Monitors and supports live delivery of instruction and special events using audio and video conferencing technologies.
• DIAGNOSE AND RESOLVE ISSUES: Diagnoses and resolves tier‑1 and tier‑2 level hardware and software issues.
• PARTICIPATES IN RECOMMENDATIONS: Contributes to the recommendation and development of reliable, efficient, and cost‑effective solutions.
• INVENTORY: Maintains inventory of audio/visual systems and checkout equipment.
• ADDITIONAL DUTIES: Performs other tasks or duties as assigned, including support of classes and events outside of normal business hours.
• COORDINATION: Coordinates with other IT teams to resolve escalated technical and functional issues.
• TRAINING AND MENTORING: Trains and mentors new AV student workers and new full‑time AV staff.
• PERFORMS ALL OTHER DUTIES AS ASSIGNED.

Required Qualifications

• Bachelor's degree from an accredited college or university and two (2) years of related experience, OR Associate's degree and four (4) years of related experience, OR High School diploma, GED or equivalent with six (6) years of related experience.
• Must maintain a valid driver's license.

Preferred Qualifications

• Bachelor’s or Associate’s degree in IT, Computer Repair, Electronics, Audio‑Visual, Engineering, or related area.
• InfoComm‑Recognized AV Technologist Certificate preferred.
• Experience in higher‑education and/or hospital environments.
• Experience documenting functional requirements and determining technical specifications.
• Experience with Windows and Macintosh hardware/software support.
• Excellent customer service experience.

Knowledge, Skills & Abilities

• Knowledge of teleconferencing, video conferencing, presentation systems, sound systems, SmartBoards, document cameras, wireless mic systems, Echo360 Lecture Capture, Zoom/MS Teams Web conferencing, live streaming, and related audiovisual hardware.
• Knowledge of network connectivity.
• Knowledge of using hand tools of the AV trade (plus).
• Knowledge of Microsoft Office products.
• Excellent interpersonal, written, and verbal communication skills.
• Detail‑oriented with strong prioritization and organizational skills.
• Ability to communicate effectively, maintain professionalism, self‑motivation, self‑discipline, and focus under pressure.
• Ability to climb ladders and lift in excess of 50 lbs; walk, stand, kneel, and crouch for long periods.
• Ability to troubleshoot and resolve AV system issues.
• Ability to prioritize and execute tasks in a high‑pressure environment; analytical and problem‑solving abilities.
• Ability to work before or after hours/weekends as required.
• Ability to read and understand technical documentation and conduct research.

Shift, Salary & Benefits

• Pay Band: B7
• Salary: $20.29 to $20.83 per hour
• Recruitment Period: Until filled
• Benefits: Health, dental, and life insurance; Teachers Retirement System; vacation, sick leave, and 13 paid holidays; tuition assistance for qualifying employees.

Conditions of Employment

All selected candidates must successfully pass a background check and, where applicable, must provide a credit check for positions of trust. Motor‑vehicle reports are required for positions that involve driving an Augusta University vehicle. Final candidates for faculty hires must provide proof of completed academic degree(s) and, if applicable, educational/credential evaluation. Employees must comply with cybersecurity and privacy policies.

Equal Employment Opportunity

Augusta University is proud to be an equal‑opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How to Apply

Consider applying with us today! https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=290875&PostingSeq=1