Marlboroughpubliclibrary is hiring: Library Staff Assistant (Children's) - PT (1

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Library Staff Assistant (Children's) – PT (19.5 hours)

PUBLIC LIBRARY

The City of Marlborough is seeking to fill the part time (19.5 hours) position of Library Staff Assistant in the Children’s Department at the Marlborough Public Library.

Posting Number: AA25-30

Date Posted: September 25, 2025

Weekly Hours: 19.5 hours per week*

FLSA: Non-Exempt

Hiring Rate: $15.9194**

Bargaining Unit: MMEA

Step Rate: $15.9194-$17.9092

Location: 35 West Main St.

* Schedule includes regularly scheduled nights, Saturdays and Sundays

** Working on Sunday’s includes a $2.00/hour stipend, per the MMEA Union Contract

DEFINITION/PURPOSE

This position provides direct customer service for a vibrant, multi-cultural population in a busy city library. Under the direction of the Head of Children’s Services, provides support to the daily activities in the Children’s Department.

ESSENTIAL FUNCTIONS

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

• Serves mainly at the Children’s Services desk and performs wide range of duties including but not limited to: register borrowers; charges/discharges print and non-print materials to patrons in accordance with library policies. Collects fees. Answers inquiries on the telephone and in person. Gives directional information.
• Provides effective, and efficient customer service and promotes positive community relations.
• Assists with variety of creative library programs designed to encourage participation of library patrons, including but not limited to, story time, craft programs and author visits.
• Assists with creating book lists and book displays.
• Resolves minor patron issues; refers more complex patron issues to supervisor.
• Covers other departments as directed.
• Maintains confidentiality of patron records according to library policy and Mass General Law.
• Assists with running reports, cataloging, or other detail-oriented tasks
• Assists patrons in use of the catalog, placing holds, requesting museum passes and borrowing from the Library of Things.
• Assists public with and serves as resource for patron technical/computer questions.
• Sends materials to other libraries and assists in distributing holds and network transfers. May contribute to shelf reading and weeding.
• Familiarity with Spanish, Portuguese desirable
• Performs other duties as assigned.

Education

College graduate preferred or any equivalent combination of work/educational experience. Experience working with children and/or customer service desirable.

Knowledge/Skills/Abilities

• Knowledge of Children’s literature
• Knowledge of library services and library technologies
• Ability to problem solve, exhibit flexibility, initiative and diplomacy
• Ability to communicate effectively with the public in person, on the telephone and in writing.
• Knowledgeable with computer software and hardware including brochure design, production software and mobile devices
• Familiarity with Spanish, Portuguese desirable.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed mostly in a library setting; must be capable of operating computers and various pieces of office equipment such as copiers and fax machines.
• The employee must have the ability to move around the facility, walking, sitting, bending, climbing, kneeling, carrying, and stooping.
• The employee must occasionally lift and/or move up to 40 pounds.

Mental Requirements

• Able to receive, understand, interpret and carry out library policies and procedures.
• Ongoing intellectual effort is required to maintain a current knowledge of library resources,
• Ability to comprehend and follow oral and written directions.
• Ability to effectively communicate questions, ideas and information.
• Time management skills sufficient to set priorities in order to meet assigned deadlines.
• Ability to recognize and maintain confidential data

Application Process

To apply, please complete a City of Marlborough Employment Application (please see the application on the righthand side) and send it along with a cover letter and resume to: hrjobs@marlborough-ma.gov

The position will remain open until filled. Applications will be reviewed on a rolling basis.

The City of Marlborough is an Equal Opportunity Employer. The City of Marlborough does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity and expression, age, genetic information, national origin, ancestry, disability, veteran status or membership in the armed services, marital status or any other protected category under federal or state law.