Job Summary and Purpose
This position is responsible for the administrative support to the Service Department. The incumbent in this position will be organized, a self-starter and an effective communicator that will maintain consistent and clear interactions with all department staff, customers, vendors and management.
Main Tasks / Responsibilities
- Maintain consistent and complete labor reports, prepare quotes, timely open & close work orders, and accurately complete narratives, as directed.
- Open & close internal and external work orders and warranty claims, complete narrative entries with detail of job, in a timely manner.
- Gather and communicate pertinent data for the service department, parts, warranty and administration, as needed.
- Compose, file and copy correspondence, reports, bulletins, records, and other materials, as assigned.
- Assist with the coordination and scheduling of customer, rental and new machine service work, as directed.
- Adhere to all policies, procedures and standards, including safety and health precautions.
- Other duties as assigned.
Qualifications
- Must have at a minimum, a High School diploma or equivalent with 2-3 years of experience as an administrative or office assistant.
- Bachelor’s degree or higher from an accredited college in business administration or a related field is highly desired.
- 2-3 years of experience with warranty, sales or vehicle repair or maintenance work orders is highly preferred.
- Computer proficiency, especially with Microsoft products like Excel, and Word is required.
- Knowledge and proficiency with office equipment, dealer networks and Microsoft products (Knowledge in Quipware highly desirable).
- Demonstrates professionalism and approaches others in a tactful and respectful manner while under pressure. Accepts responsibility for own actions and follows through on commitments.
- Works with integrity, treats people with respect, and inspires the trust of others.
- Adapts to changes in the work environment and able to deal with the frequent changes, delays, and/or unexpected events.
Physical Requirements (e.g. language, mobility)
- Requires prolonged periods of sitting and/or standing and occasional stooping, bending, and overhead reaching.
- Occasional lifting, pulling, caring, or pushing objects or materials, up to 10lbs.
- Will be exposed to noisy, dusty areas and may be exposed to outdoor elements and environment.
- Must be able to climb stairs and may need to climb up heavy equipment and use a small step ladder.
Compensation and Benefits
For this position, the base pay is set at $28.00 - $33.50/ hour, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work‑related knowledge, certifications, skills, education, and experience. We believe in pay equity and consider internal equity of our current team members as part of any final offer.
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today’s challenging reality of combining work and personal life easier.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. We value your data privacy and therefore do not accept applications via mail.