Highbrow LLC is hiring: Design Researcher in Germantown

Job Title: Design Researcher Job ID: 2022-11717 Job Location: Remote *EST and CST time zones only Job Travel Location(s): # Positions: 1 Employment Type: W2 Candidate Constraints: Duration:Long Term # of Layers:0 Work Eligibility:All Work Authorizations are Permitted Key Technology: wealth management Job Responsibilities: Responsible for the user experience of customer- and employee-facing touchpoints for banking, investing, and insurance. Conducts user research and evaluation, enabling exceptional user experience across all client touchpoints. Enables evidence-based strategy and design decisions through the execution of human factors research methods and skillful communication of the latest findings Collaboration: working with service design directors, designers, and business stakeholders to understand and support their research needs; maintain and build relationships across various stakeholder groups; support Research team members as required Research design: defining research questions, creating the research approach and participant recruitment plan, and selecting appropriate methods of data collection and analysis Research preparation: creation of participant screeners; recruiting from internal employee panels or working with vendors to recruit external participants; creating research protocols Data collection: conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, etc. Analysis: utilizing qualitative and quantitative approaches to make sense of the data collected Reporting: translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, etc. Vendor oversight: as required, oversee research vendors carrying out studies on behalf of Design Research Education: Increase awareness of Design Research methods and processes with our internal and external partners; share areas of expertise within the Research team as required to support project and expand Research knowledge base and tools Skills and Experience Required: 5+ years of experience Experience in Wealth management companies Creating experiences across all customer touchpoints Deep knowledge of and experience with User-Centered Design and Human Factors research methods Strong communications skills: written, oral, and graphical Strong project management skills with ability to balance tasks spanning multiple studies Knowledge of inferential statistics and familiarity with statistical analysis software (e.g., R, SAS, SPSS) is an asset Undergraduate degree is required (graduate degree preferred) in psychology, anthropology, computer science, industrial engineering, human factors, human-computer interaction, or a related field #J-18808-Ljbffr