Community Manager I Job at BH Management Services, LLC in in Auburn

Community Manager I (Project Management)

Position: Community Manager I

JOB TITLE: Community Manager I

REPORTS TO: Regional Manager

DIRECT REPORTS: Yes

Who We Are

BH is a people‑first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in‑house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can‑do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go‑getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we've come and are ready to tackle what's next. Come join us!

Role Overview

As the Community Manager I, you'll have a big mission. If you choose to accept it, your mission will be the oversight of successful day‑to‑day operations (financial, administrative, sales, marketing, and maintenance) while ensuring company standards are achieved and excellent customer service is delivered. Exhibits strong commitment to the service needs of the internal and external customers, representing the company in a professional and courteous manner. How things are done matters just as much as what was done here at BH!

Key Responsibilities

• Regularly inspect the property to ensure company standards are being met; take appropriate action to establish property compliance with safety, industry, and state/federal regulations to ensure safe and stable operation of the property at all times; identify areas of improvement and offer suggestions to improve efficiency, productivity, and profitability.
• Gather, analyze, and interpret current market and economic trends that may impact the property and implement marketing and leasing strategies to achieve the property's occupancy and revenue goals. Monitor traffic logs, budget guidelines, renewal information, marketing data, etc., to provide up‑to‑date information as requested.
• Develop resident retention strategies and maintain them by communicating and responding to residents in a timely manner, taking necessary action to address service issues; monitor resident satisfaction in person or through follow‑up calls, texts, or emails to ensure a positive living experience.
• Manage and coordinate requests for repairs and maintenance, ensure appropriate response to resident service orders, verify, inspect, and confirm status of all vacant units; oversee and ensure that established preventative maintenance programs are implemented, followed, and documented per BH program guidelines.
• Partner with Regional Manager to create operating income/expense budgets that reflect the owners' objectives for property operations, cash flow requirements, and leasing strategy. Ensure all budgeting guidelines, financial systems, and purchase order processes are followed per BH policy; process all payables and purchase orders promptly and accurately; monitor and review vendor statement balances, including balances forwards.
• Review monthly income and expense reports, report on any variance from budget, coordinate collection and documentation of all revenues following lease obligations of tenants and the owners' policy; collect delinquent accounts promptly in adherence to BH policy; prepare related weekly/monthly property operational reports (petty cash, variance, leasing, renewal, financial).
• Hire, train, supervise, develop, and mentor property staff in accordance with company policies, procedures, and directives; conduct performance evaluations and corrective action as needed.
• Other duties as assigned.

You Have

• Three years of property management experience managing up to 299 units in one community.
• Ability to travel via car or plane on an average of 20% of the time.
• Advanced MS Office Word/Excel and computer technology skills.
• Strong written and verbal communication skills.
• Prior leadership experience required.
• High School or GED (General Education Diploma) required; some college preferred.
• Where required by law, must have state leasing license or the ability to obtain the required license(s) within the timeframe required by law.

Seniority Level

Experienced

Industry

Property Management

Employment Type

Full‑Time

Location

Onsite

Work Schedule

Monday‑Friday (work schedule may vary).

Equal Employment Opportunity

At BH/B.HOM, we believe our strength lies in our people. We are proud to be an Equal Employment Opportunity Employer, committed to fostering a workplace where everyone feels included, valued, and heard. Our posted compensation reflects the value of talent across multiple U.S. markets and is based on job‑related knowledge, skills, and experience.

Salary

Minimum: $70,000 – Maximum: $80,000