User Experience Researcher Job at Macy's in New York

Overview

Senior Talent Acquisition Recruiter at Macy’s finding top talent for Digital, Marketing and Merchandising teams. User Experience Research Advisor — New York, NY. Full time schedule. Salary range: $107,640 - $179,040 Annually* (based on job, location, and schedule).

* based on job, location, and schedule

Job Description

Bring Your Amazing Self to Work

At Macy's, Inc. we are on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We respect and invest in each individual to create growth, pride, and satisfaction. Our success will be built on amazing colleagues, working together. The User Experience Research Advisor is part of Macy’s Inc.\'s User Experience organization which shapes user experience design for all digital properties on Macy’s.com. This role gathers user insights to inform engaging user experiences and has a proven track record of conducting world-class user research studies in a fast-paced, collaborative environment. The candidate will obtain research findings that address business goals and user needs, work effectively in a cross-functional context, and advocate for research and data to inform design. Reports to the Director of User Experience Research.

What You Will Do

• Plan and conduct user research across channels and domains.
• Support and learn a human-centered design process to create high-quality user experiences.
• Design and conduct qualitative studies, including field observations, interviews, and usability studies for current and future products.
• Design and conduct quantitative studies, such as surveys, to evaluate the impact of product changes and gather insights at scale.
• Collaborate with executives, managers, teams, designers, and stakeholders to identify user research opportunities.
• Partner with other customer data teams to coordinate user research efforts.
• Help define user success metrics for assigned channels and domains.
• Develop quick, generative, and evaluative studies, including guerilla usability testing.
• Invent and adapt research practices to deliver insights that keep teams customer-focused.
• Synthesize qualitative and quantitative data to understand customers, provide business value, and identify risks.
• Present, communicate, and influence to bring the voice of the customer to life.
• Help teams understand customer needs, pain points, attitudes, and behaviors through actionable research.
• Serve as a subject matter expert on customers\' behaviors for assigned channels and domains.
• Mentor UX Designers on user research best practices.

Skills You Will Need

• Strong user research skills: Experience with qualitative and quantitative methodologies.
• Knowledgeable in implementing a variety of research methods: Ethnography, contextual inquiry, interviews, guerilla research, surveys, usability testing, A/B testing, etc.
• Excellent verbal and written communication skills: Ability to communicate with all levels of leaders and stakeholders.
• Strong negotiation skills
• Time management and prioritization: Manage multiple projects at various stages.
• Strong research portfolio: Demonstrates use of diverse methods to drive decision-making.
• Ability to share technical information: Communicate technical issues to all levels.
• Multi-project management
• Product/project ownership
• Creative, strategic, and technical thinking
• Knowledge of MS Office

Who You Are

• Dedicated to diversity, inclusion, and respect that Macy’s aspires to achieve daily.
• Bachelor’s degree or equivalent work experience; Master’s degree preferred.
• 2+ years of user research experience across mobile apps, websites, or retail stores.
• Regularly able to sit, talk, hear, use hands, and move as needed; requires close vision.
• Able to work a flexible schedule based on department needs; role is based in New York City with two days per week in office.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in equity
• Performance incentives and annual merit review
• Health, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match
• Employee Assistance Program
• Learning resources, career growth, and leadership development
• 8 paid holidays and Paid Time Off
• Tuition assistance and education benefits in designated programs
• Colleague Resource Groups and volunteer opportunities
• Autonomy to perform impactful work

About Macy’s

Now is an exciting time to work at Macy's. We focus on creating memorable experiences for every customer across online and in-store channels. Opportunities span Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and more.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive; Macy's reserves the right to amend it at any time. Macy's is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

This position may be eligible for incentives/bonuses. Benefits include 401k, health/dental/vision/etc. Eligibility requirements may apply. Details on benefits available upon request.