Purdue Federal Credit Union is hiring: Video Teller in West Lafayette

Join to apply for the Video Teller role at Purdue Federal Credit Union

The Video Teller will respond to both member and potential member needs with high quality service. This includes performing transactions and providing information accurately, professionally, quickly and efficiently, via multiple media channels, with a primary focus on the Interactive Teller Machine (ITM) kiosk channel.

• Process member transactions accurately, efficiently and timely
• Provide account information to members
• Inform and educate members on products and services offered by the credit union which would benefit the member and refer members to appropriate team members to fulfill these needs.
• Increase member product usage through exchanges and effective relationship building
• Perform account maintenance
• Troubleshoot member questions and resolve concerns.
• Maintain product knowledge and expertise on Purdue Federal products and services
• Ensure compliance with all Federal and State regulations.
• Ensure compliance with all Purdue Federal compliance and procedures
• Demonstrate and maintain an up-to-date knowledge of and ensure compliance with applicable regulatory requirements, including but not limited to BSA, OFAC, CIP
• Cross-train on other functions in the contact center.
• Take ownership of personal professional development

Additional Requirements

• Competent computer skills required
• Member service skills
• Problem solving skills
• Ability to multitask
• Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
• Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Finance and Sales

Industries

• Banking