Service Writer (Vermeer) Job at All Roads in Medina

Service Writer - Advisor – Heavy Equipment

Medina, OH | Vermeer All Roads

We are searching for a customer-focused, detail-oriented Heavy Equipment Service Advisor/Writer for our fantastic location in Medina, OH. You will be the center of communications between customers and the dealership for equipment repairs.

Compensation & Schedule

• $50,000–$62,500 base salary + monthly commission
• Store hours: Mon–Fri, 7:00 a.m.–5:00 p.m.
• Full-time, dealership-based role

Benefits

• Medical, dental, vision... (eligible the 1st of the month after 30 days)
• 401(k) with company contribution
• Paid time off (5 days after 90 days...) & company‑paid holidays
• Tuition reimbursement program
• Employee referral bonus program
• Career growth— we promote from within

Responsibilities

• Maintain excellent communication and customer focus throughout the repair process
• Schedule service appointments and generate accurate estimates (CDK experience a plus)
• Advise customers on manufacturer‑recommended maintenance and repairs
• Accurately document repair and service orders
• Build strong relationships with technicians and customers to drive retention
• Perform additional duties as assigned

Requirements

• High school diploma or GED
• Valid driver’s license
• Prior experience writing service in a computerized system (dealership/repair environment)
• Experience in heavy‑duty/heavy equipment a plus
• Excellent customer service, multitasking, prioritization, and communication skills

Work Authorization

Vermeer All Roads does not provide H-1B sponsorship.

AAP/EEO Statement

All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Apply Today!

Vermeer All Roads in Medina, OH is ready to build your career with a team that supports your success!