EMERGENCY COMMUNICATIONS OFFICER (CD)

Overview

WE ARE TAKING APPLICATIONS FOR OUR SPRING IN-HOUSE ACADEMY THAT WILL BEGIN ON March 1, 2026.

The Hanover County Emergency Communications Team is recruiting for new team members. Our team of dedicated communications officers serve as the first line of communication for community members in need. We are the link between the citizens and the public safety community. We dispatch Sheriff, Fire/EMS, and Animal Control to provide aide in both emergency and non-emergency situations.

Responsibilities

• Answers emergency and service-related calls.
• Monitors alarms, security systems and radio traffic, responding as needed.
• Operates radio consoles, prioritizing and dispatching calls for service.
• Enters emergency and service-related data into the Computer Aided Dispatch (CAD) System.
• Tracks unit activity in the CAD System.
• Operates VCIN/NCIC terminals.
• Researches computerized data and information.
• Plays back digital recordings.
• Completes logs and other documentation related to 911 activities.
• Perform related work as assigned

Working Conditions

A. Hazard

Customers Contact with customers in difficult situations

Conditions Noisy and stressful work environment

B. Environment

Office

C. Physical Effort

Boxes of Paper May be able to lift up to twenty (20) pounds

D. Non-exempt

Knowledge, Skills and Abilities

Must be able to read, hear and speak the English language. Must be able to perform multiple tasks concurrently. Ability to communicate with callers using a TDD, desired. Ability to monitor traffic and handle messages over the North Anna Insta-phone Network, desired. Knowledge of the geographical layout of Hanover County and the ability to read maps and to provide directions, preferred. Ability to analyze situations and react swiftly and rationally in high stress situations.

Education, Experience and Training

High school diploma or equivalent, required. Higher levels on the Career Ladder require experience and additional training. Related experience desired as follows: 1 year @ First Class level, 2-3 years @ Senior level, and 3-5 years Master level. Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable.

Special Conditions

• Must be at least eighteen (18) years old
• U. S. Citizen
• Complete Criminal Background Investigation
• Twelve-month probationary period
• Work beyond normal work schedule
• Shift Work, including weekends, holidays and nights
• Pre-employment Physical Examination/Drug Test/Audiometric and repeated regularly thereafter
• Pre-employment CRITICALL Test
• Essential staff designation
• Must wear uniform

If selected for this position, you will be required to provide a copy of your high school diploma, college degree and certifications.

Qualifications

• 18 YOA
• HS GRAD or EQUIVALENT
• US CITIZEN
• PASS CRITICALL TESTING AND COMPLETE AN ASSESSMENT
• ORAL INTERVIEW PANEL RECOMMENDATION
• SUCCESSFUL BACKGROUND INVESTIGATION RECOMMENDATION - TO INCLUDE: NO FELONY CONVICTIONS OR HABITUAL MISDEMEANOR CONVICTIONS
• GOOD CHARACTER AND REPUTATION
• PASS PHYSICAL/DRUG TEST

For additional questions, please contact Charlie Udriet, Deputy Director, (804) 365-6311, or by emailing cwudriet@hanovercounty.gov.