Live Nation Entertainment
Event Staff - MGM Music Hall Fenway
Live Nation Entertainment, Boston, Massachusetts, United States, 02108
Event Staff Position
The Event Staff position will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at MGM Music Hall Fenway. What This Role Will Do: Communicate venue information about policies and procedures to guests as they prepare to enter the venue. Look for ways to proactively assist the guest to ensure they have an enjoyable experience. Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc. Direct restroom and concessions lines, as needed, to shorten guest waiting times. Assist in resolving guest complaints. Work staff entrance and give out employee badges Help maintain PPE and sanitization inventory Report maintenance and cleaning issues to the respective department manager in a timely manner. May fill in temporarily with a department to support staffing levels during peak or break times. Greet guests as they enter and leave the venue. May also distribute advertising flyers. Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary. Keep records of inquiries, complaints, or comments. Help with VIP programming under the direction of the Operations Manager Report maintenance and cleaning issues during a show to the respective department manager. Monitor and log lost and found items Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue Prevent and resolve altercations among guests Maintain control by circulating through your work area throughout the shift Set up area before opening (stanchions, table configuring, etc.) Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift What This Person Will Bring: High School Diploma or equivalent At least 2 years in Guest Service and communications Creative thinker and problem solver Excellent verbal, written and interpersonal communication skills Acute sense of judgment, tact and diplomacy A strong-sense of teamwork and ability to execute programs Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting Ability to work late hours Flexible schedule Equal Employment Opportunity: Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. Hiring Practices: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel, external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.
The Event Staff position will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at MGM Music Hall Fenway. What This Role Will Do: Communicate venue information about policies and procedures to guests as they prepare to enter the venue. Look for ways to proactively assist the guest to ensure they have an enjoyable experience. Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc. Direct restroom and concessions lines, as needed, to shorten guest waiting times. Assist in resolving guest complaints. Work staff entrance and give out employee badges Help maintain PPE and sanitization inventory Report maintenance and cleaning issues to the respective department manager in a timely manner. May fill in temporarily with a department to support staffing levels during peak or break times. Greet guests as they enter and leave the venue. May also distribute advertising flyers. Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary. Keep records of inquiries, complaints, or comments. Help with VIP programming under the direction of the Operations Manager Report maintenance and cleaning issues during a show to the respective department manager. Monitor and log lost and found items Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue Prevent and resolve altercations among guests Maintain control by circulating through your work area throughout the shift Set up area before opening (stanchions, table configuring, etc.) Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift What This Person Will Bring: High School Diploma or equivalent At least 2 years in Guest Service and communications Creative thinker and problem solver Excellent verbal, written and interpersonal communication skills Acute sense of judgment, tact and diplomacy A strong-sense of teamwork and ability to execute programs Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting Ability to work late hours Flexible schedule Equal Employment Opportunity: Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. Hiring Practices: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel, external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.