Pinnacle Live is hiring: Network Services Technician - Audio Visual, Event Techn

About Pinnacle Live

Pinnacle Live is a premium in‑house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big‑picture problem‑solving and boots‑on‑the‑ground execution, we deliver bespoke AV solutions for in‑person, virtual, and hybrid meetings and live events. We’re looking for people who can deliver unforgettable hospitality and live event experiences. Pinnacle Live is a collaborative cruiser. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Network Services Technician is responsible for managing Pinnacle Live’s venue‑based networking products and services including network configuration and maintenance, as well as all networking‑related customer service inquiries. While prioritizing networking responsibilities, the Network Services Technician will participate in all floor activities including sets, strikes and all other AV activities.

Essential Functions

• Lead communications with clients and stakeholders regarding networking experience while providing best‑in‑class customer service.
• Communicate capabilities to clients in coordination with hotel sales.
• Manage the installation, configuration and testing of equipment attached to the network (temporary or permanent).
• Assist with and/or approve network design and architecture of any requested temporary circuits or wireless networks according to client specifications.
• Troubleshoot and assist client with networking and AV equipment, including client laptops.
• Prioritize, organize, and execute networking activities while participating in AV activities including sets, strikes, storeroom maintenance, general customer service and inventory maintenance.
• Participate in the maintenance of in‑house networking systems.
• Manage the sales process for maximum capture of business and revenue.
• Assist with technical client consultations onsite visits, conference calls, etc.
• Coordinate with Sales and Operations management in the configuration and setup of client networking needs before group arrival.
• Coordinate with Event Concierge and Sales Managers to ensure all on‑site networking additions and changes are properly documented.
• Maintain accurate client event information within the company’s business systems.
• Drive inventory processes for all networking equipment inventory.
• Review daily invoices with client and obtain client’s signature on invoice(s) as needed.
• Ensure any lost, stolen or damaged equipment is immediately reported to management.
• Make sure all company occupied areas are clean, organized, and up to company standards.
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.
• Comply with all company policies and procedures.
• Other duties as assigned.

Education & Experience

• High School Graduate or equivalent.
• One to two years’ exposure to audio‑visual and/or hospitality industry preferred.
• General computer proficiency and willingness to learn new platforms.

Required Skills & Knowledge

• Excellent communication skills, both written and verbal, with individuals at all levels.
• Strong technical aptitude.
• Strong understanding of Layer 2 & 3 TCP/IP networking principles.
• Knowledge of Layer 2 VLANs, including setup and configuration.
• Demonstrated knowledge of virtual private networks (VPN).
• Must have a working knowledge of a variety of computer software programs.
• Attention to detail and ability to juggle multiple competing tasks in a fast‑paced environment.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Sit at a desk.
• Stand or walk for long periods, including up and down stairs.
• Consistently bend and stoop.
• Use hands to hold, handle, or feel.
• Reach with hands and arms.
• Talk, hear and communicate.
• Lift up to 50 pounds occasionally.

Benefits

• Generous time off with PTO, holidays and sick/personal days.
• 401k with a contribution match.
• Health, vision, dental and more.

Equal Employment Opportunity

Pinnacle Live is an E‑Verify and Equal Employment Opportunity Employer. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.