Encore is hiring: Event Operations Supervisor, Audio Visual -The Ritz Carlton Ti

Event Operations Supervisor, Audio Visual - The Ritz Carlton Tiburon

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Position Overview

Must have technical live events experience in audio, video, lighting, and projection plus supervisory experience leading a team. The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. May also participate in location administrative duties in support of onsite operations and for career development. Reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

• Operations Management: Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment; performs daily floor management including directing workflow of technicians and assisting management with labor needs and scheduling.
• Participates in crew scheduling with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements; ensures flowsheets are updated and properly completed.
• Communicates with team to coordinate event management; attends venue meetings such as daily banquet event order meetings and pre‑ and post‑conferences; assists management in team member compliance with Operational Excellence.
• Provides suggestions for scheduling and operational efficiencies.
• Customer Service: Provides excellent service and strives to exceed the expectations of internal and external customers by following Encore’s Service Standards; maintains a positive relationship with all clients through effective communication; meets with guests on site to ensure their needs are met and equipment setup is working properly; monitors events and checks in on customers throughout the day; fosters and maintains the hotel/client relationship; assists management in team member compliance with Service Standards.
• Training/Staff Development: Assists in training technicians on all floor activities and on the venue’s operational standards; serves as a mentor for new hires; provides guidance on technician career journey; models and reinforces a positive working environment centered around company values.
• Event Technology: Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment; troubleshoots technical issues and resolves problems quickly; complies with all Company security and safety measures; ensures equipment is secure from theft or damage; performs preventive maintenance; leads the team in proper security, storage, transportation, and maintenance of equipment; participates in physical inventory count processes as requested.

Job Qualifications

• Bachelor’s degree is preferred.
• 3–5 years of customer service or hospitality experience is preferred.
• 3–5 years of audio‑visual experience is required.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
• Knowledge of technical theory; advanced problem‑solving skills.
• Experience leading workflow and team members.
• A valid driver’s license is required for positions that may operate Company vehicles.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service – Hospitality, Ownership
• Do The Right Thing – Manages Ambiguity
• Drive Results – Directs Work, Achieves Goals
• See The Big Picture – Financial Acumen
• Value People – Builds Effective Teams

Physical Requirements

• Must be able to sit 2–3 hrs, stand 4–5 hrs, walk 4–5 hrs, stoop 2–3 hrs, crawl 2–3 hrs, kneel 2–3 hrs, bend 2–3 hrs, reach above head 2–3 hrs, climb 0–1 hrs, grasp 4–5 hrs.
• Lifting: 0–15 lbs continuously, 16–50 lbs frequently, 51–100 lbs occasionally, over 100 lbs occasionally.
• Carrying: 0–15 lbs continuously, 16–50 lbs frequently, 51–100 lbs occasionally, over 100 lbs never.
• Auditory/Visual: Close vision continuously, distance vision continuously, color vision frequently, peripheral vision occasionally, depth perception frequently, hearing continuously.
• Pushing/Pulling: 0–15 lbs continuously, 16–50 lbs frequently, 51–100 lbs frequently, over 100 lbs occasionally.

Work Environment

Hotel / convention center environment with moderate exposure to outdoor temperatures, dirt, sand and dust; varying noise levels. Team members use high‑end audio‑visual equipment and electrical components, may be exposed to heights via lifts and ladders, may work in multiple hotel locations. Working times include irregular hours and on‑call status, including evenings, weekends, holidays. Employees must adhere to Encore appearance guidelines.

Compensation and Benefits

Hourly Pay Range: $22.09 – $24.60. The compensation offered for this role is based on the qualifications outlined in the job posting. Employees are eligible for various benefits options and an inclusive culture. Click to view benefits and inclusivity details.