Event Technician, Audio Visual - The Stephen F. Austin Royal Sonesta Job at Enco

Event Technician, Audio Visual - The Stephen F. Austin Royal Sonesta

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Position Overview

A technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

• Equipment Operation – Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service – Strives to exceed the expectations and needs of internal and external customers; maintains a positive relationship with all clients; meets with guests on site; monitors events and checks in on customers throughout the day; understands and fosters the hotel/client relationship.
• Technical Ability – Demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues; handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge – Follows company processes, completes systems entry and paperwork accurately; uses equipment sheets; interacts with other staff and vendors; increases revenue via floor up‑selling; works with clients to finalize invoices; completes order entries in Navigator.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Internal applicants must complete all training and certification requirements as determined by Encore’s Global Learning Training Program within their current position and for the position they are applying to.
• External applicants must complete all training and certifications required for this position within one year.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio‑visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service – Hospitality, Ownership.
• Do The Right Thing – Instills Trust, Safety Conscious.
• Drive Results – Action Oriented.
• See The Big Picture – Tech Savvy.
• Value People – Communicates Effectively.

Physical Requirements

• Sitting – 2‑3 Hours
• Standing – 4‑5 Hours
• Walking – 4‑5 Hours
• Stooping – 2‑3 Hours
• Crawling – 2‑3 Hours
• Kneeling – 2‑3 Hours
• Bending – 2‑3 Hours
• Reaching (above your head) – 2‑3 Hours
• Climbing – 0‑1 Hours
• Grasping – 4‑5 Hours

Lifting Requirements

• 0‑15 lbs: Continuously
• 16‑50 lbs: Frequently
• 51‑100 lbs: Occasionally