Operator - Guest Communication Center Job at The Hongkong and Shanghai Hotels, L

Working alongside the Director of Reservations and Guest Experience at The Peninsula Beverly Hills, we are seeking an Operator who possesses a genuine warmth and sense of hospitality.

• Work for an award-winning luxury hotel group
• Learn and grow within a diverse multi-outlet property
• Exceptional benefits package

Key Accountabilities

• Utilize the hotel's online chat system to respond to guest inquiries, including those related to food orders, room reservations, spa appointments, and other services.
• Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
• Direct incoming calls to appropriate departments.

General Requirements

• Strong communication skills while remaining positive, organized, and professional.
• An open and flexible schedule (shift start times will be staggered) with the ability to work on the weekends and holidays.
• Experience in customer service in a luxury hotel or other luxury customer service environment.
• Ability to handle high-volume calls and multitask effectively.

Benefits we offer

• 100% company‑paid medical, dental and vision coverage
• Paid time off
• Complimentary employee meals
• Complimentary car parking (onsite)
• Complimentary bicycle parking (onsite)
• Bus transit reimbursement
• Complimentary uniform laundering
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• Retirement plan with 4% company match

We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The pay rate for this position is $27.00 per hour plus incentive.