Panther Residential Management is hiring: Community Manager in Kissimmee

Job Summary

Join to apply for the Community Manager role at Panther Residential Management. This position is primarily responsible for managing the community and ensuring it operates efficiently and profitably while meeting the goals and objectives of the company and community owners.

Essential Duties and Responsibilities

• Manages a high‐quality on‑site staff through effective recruitment, training, motivation and development programs.
• Directs efforts to ensure all purchasing guidelines are followed, including timely entry of purchase orders and approval of invoices.
• Ensures administrative associates achieve the highest standards regarding shopping report scores.
• Enforces resident retention and service request follow‑up programs.
• Implements and monitors effective lease renewal programs.
• Monitors an effective preventative maintenance program to keep service request turnaround prompt and maintain maintenance staff responsiveness.
• Ensures that an adequate number of units are market ready.
• Promotes and teaches safe work practices among on‑site staff and ensures all safety programs are implemented and followed.
• Maintains product knowledge of the community and competitive communities by evaluating market conditions and trends; ensures leasing staff develops similar knowledge.
• Directs efforts to implement sales and marketing plans that maximize rental income and result in high occupancy.
• Shows, leases, and moves in prospective residents.
• Achieves the highest possible net operating income through effective cost control and revenue improvement programs.
• Establishes and implements leasing goals while monitoring an effective lease expiration program.
• Evaluates and recommends changes to rent/pricing strategies, ensuring websites and printed materials are accurate and up‑to‑date.
• Analyzes operational information to assess impact on NOI, identifies trends, and recommends appropriate strategies and adjustments.
• Maximizes rental income while minimizing expenses through effective planning and control.
• Develops yearly operating budgets/forecasts and sales/marketing plans, preparing and conveying all operational and financial data to the Regional Manager in a timely manner.
• Works with owners to identify community goals and objectives; is responsive to owners’ needs, goals, and objectives.
• Monitors all income, including delinquencies, and ensures timely receipt and reconciliation of rent collections and adherence to landlord/resident statutes.
• Analyzes and evaluates monthly and quarterly financial statements; writes clear and concise owner reports to substantiate analysis.
• Participates in company training classes and meetings as required.
• Assists the regional manager with management functions, new community transitions and other responsibilities as required.
• Communicates effectively with staff members and ensures compliance with Panther Residential Management standards.
• Communicates effectively with other Panther Residential Management associates to ensure cooperation between departments and communities.
• Ensures written communication to residents is professional and timely.
• Communicates effectively with owners, residents, and on‑site associates.
• Conducts productive meetings, manages resident expectations, keeps others informed about property issues, and adapts to changing priorities.
• Performs and documents appropriate associate evaluations, including performance reviews, corrective action reviews, and termination paperwork.
• Prepares and ensures staffing schedules are consistent with community needs.
• Provides training and motivation to leasing staff and ensures group training sessions are conducted as needed.
• Assists and ensures all customer complaints are handled promptly and appropriately.
• Ensures timely completion of all salary, bonus and compensation paperwork, and adheres to company standards for payroll and overtime calculations.
• Ensures accurate submission of all corporate reporting lease and bond paperwork in a timely manner and includes approvals as required.
• Understands and operates the company’s various software programs and ensures staff is properly trained for their positions.
• Ensures all physical aspects of the property are fully functional and maintained in an attractive condition.
• Adheres to established company standards for screening applicants for residency.
• Adheres to Panther Residential Management Standard Operating Procedures.

Supervisory Responsibilities

Responsible for the overall direction, coordination, and evaluation of the property(s). Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Competencies

Intellectual: Problem solving, technical skills.
Interpersonal: Customer service, interpersonal skills, oral communication, written communication, teamwork.
Leadership: Leadership, managing people, quality management.
Organization: Business acumen, cost consciousness, diversity, ethics, organizational support.
Self‑management: Planning/organizing, professionalism, quality, quantity, safety and security, adaptability, attendance/punctuality, dependability, initiative, innovation.

Benefits

• Health, dental & vision insurance offered after 30 days of employment
• Company‑paid group life and short‑term disability
• Voluntary AD&D and long‑term disability
• 401(k) with company match after 6 months of employment
• 15 days of PTO/2 personal days
• 7 observed/personal holidays (Veterans eligible for Veterans Day)
• Company‑provided apparel/uniforms

Qualifications

Education: High school diploma or GED; minimum two years’ experience in residential property management or a related field is required. Language: Ability to read, interpret, and write English fluently. Mathematical: Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals. Reasoning: Ability to apply common sense and deal with concrete variables. Computer: Knowledge of Internet, spreadsheet (Excel), property management, word processing, email (Outlook), PowerPoint, and publisher software; ability to learn and operate OneSite. License: Valid driver’s license and acceptable motor vehicle record. Other: Ability to understand and perform all on‑site resident management software functions; able to work seven days a week, 52 weeks a year; must be able to work on‑call and overtime when requested; travel may be required. Physical: Regularly required to sit, use hands, reach, move up to 25 pounds, maintain close distance vision and color vision; noise level is moderate. Work environment: Usually moderate noise; reasonable accommodations may be made for disabilities.
Referrals and notices have been removed for clarity.