Bryn Mawr Studio Guide Job at Glowbar in Bryn Mawr

Bryn Mawr Studio Guide

Apply for the Bryn Mawr Studio Guide role at Glowbar. 2 days ago – be among the first 25 applicants.

Company

Glowbar

Location

Bryn Mawr, PA

Base Pay Range

$16.00/hr – $17.00/hr

Overview

Glowbar is a skincare company with a people‑centric mentality. Our mission is to help people feel confident in their skin by offering the first-to-market, custom 30‑minute facial experience. Each studio is equipped with expert estheticians who provide professional‑grade results at an affordable price point. Since launching in New York City in 2019, Glowbar has grown across the Northeast with national expansion on the horizon.

Culture

• Driven: We are goal‑oriented and results focused
• Outgoing: We are passionate about our team and clients in everything we do
• Problem Solving: We are scrappy problem solvers considering every option
• Enthusiastic: We are warm and lead with positivity
• Self‑Aware: We understand our impact on others
• Trustworthy: We are dependable and work best together

Role

Glowbar is seeking a Studio Guide to provide a safe, friendly, and memorable client experience while supporting studio operations.

Responsibilities

• Create a safe space for clients to navigate through our modern experience
• Guide clients through check‑in and retail check‑out
• Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment
• Provide clients with product knowledge and at‑home routine suggestions
• Email/text clients to assist in appointment booking/rebooking, follow up, and answering last‑minute questions

Team Collaboration

• Provide feedback to management on progress and challenges, paired with suggestions
• Collaborate with estheticians on opportunities to improve the client experience
• Assist Management in daily studio tasks and projects
• Maintain front‑of‑studio retail inventory & operating supplies on regular intervals
• Enhance and uphold standards, policies & procedures through effective communication
• Assist with social media on an as‑needed basis
• Participate in on‑site/off‑site events

Qualities

• Dedication to helping people
• Exemplary team player
• An entrepreneurial and positive spirit
• Value honesty and integrity in the workplace
• Commitment to improving personal performance
• Professionalism and pride in your place of work
• Excellent communication skills
• Knowledge of how to market and bring existing and new clients back

Qualifications

• 1+ years of hospitality experience (restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
• Must have flexibility to work a non‑traditional schedule – weekend, holiday, and some early morning/midday/late evening weekday availability
• Full‑time requires 5 days of open availability, including both weekend days
• Part‑time requires 3 days of open availability, including one weekend day
• Weekend only requires open availability Saturday and Sunday every week
• Must love hospitality and interacting with customers
• Must have the ability to prioritize and multi‑task within a fast‑paced environment
• Must be a forward‑thinking problem solver with a strong work ethic who has compassion for employees and clients
• Passion for beauty, skincare, learning and trying new things every day!

Working Conditions

• Frequent standing, walking, and movement throughout the shift
• Bending, reaching, twisting, and lifting (up to 15 pounds) – merchandise, laundry, back‑of‑house supplies
• Climbing up and down stairs during shift operations
• Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary)
• Exposure to varying temperatures and humidity levels, especially in laundry or supply areas
• Performing operational tasks such as restocking, organizing supplies, and light cleaning
• Required to work weekends, evenings, and holidays to support client demand

Perks

• Medical, dental and vision insurance largely paid for by Glowbar
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• Short and Long Term Disability Insurance
• Life Insurance
• Commuter benefits
• Accident and Critical Illness Insurance
• Employee Assistance Program (EAP)
• Annual Glowbar Membership with 2 guest passes
• Employee discounts on retail products
• Community giveback
• Friends and family discounts
• Team member referral bonuses
• Career advancement and continuing education opportunities
• Discounts at a variety of lifestyle brands, restaurants, theme parks and more

Compensation

Compensation: $16.00‑$17.00 per hour plus benefits.